This profile has been claimed by the business owner or representative.
Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room was poorly maintained and smelled musty. Was told I was “upgraded” to a better room, but 99% sure the room I got was what I booked. Stayed on the 2nd floor, which was poorly lit and the hallways smelled terrible (fish, curry, dog, and cigarette smoke). The breakfast that is included consists of coffee, granola bars and muffins only. Bathroom was somewhat updated but grout looked dirty. I was traveling for work and booked this hotel because it was conveniently located to my office. Hotel also conveniently located to high... read more
Business response:
Niru, thank you for your review. Although we’re glad to know our location was ideal for your needs, we apologize for the difficulties you had while you were here. Please be assured that we have shared your concerns with the appropriate department, and we’re working with them to improve our service and facilities. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Bad cleaning My stay would have been great if it, wasn’t for house cleaning doing there job. My room looked clean but woke up to no voice, swollen eyes because a dog or cat being in the room and fur was inside my bed when I woke up, to fur all over me.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team in an effort that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Phew A very worn place needs updating I do not have a great sense of smell, but even I could smell it smelled in there
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Depressing and Rundown Good location, looks okay from outside, but hotel is dingy, dark and rundown. Very disappointed and annoyed. I thought hotels.com meant some sort of standards—especially for $150. /night.
Business response:
Joan, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Scary dirty place I plan in calling the district manager and the corporation. It was horrid!
Business response:
Kathryn, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We are making adjustments and working hard to deliver better hospitality going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible, we were assigned a room which was already assigned to someone else, after three trips to the room and keys not working, hotel staff realized its already been assigned to someone else. poor resident woke up in the middle of night to tell us "someone's room" as he heard we are trying to open the door. Cleanliness is horrible, its dust everywhere felt like we were assigned a room, which hasnt been cleaned in years. Breakfast is not really a breakfast as described, its a grab and go sandwiches, service is terrible. We ... read more
Business response:
Please accept our apologies on behalf of the staff that they assigned a wrong room initially and for the cleanliness issues. We provide thorough training for all associates, and we will redouble our efforts. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Worst Hotel ever First waiting to check in then no staff at front desk, then when we finally spoke to on e of the supervisor she gave us a stay on us cert. she was very sorry that we had to go through that....
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Staff was really nice, but when we opened the door to our first room we saw multiple roaches and ants. We were given another room and we inspected it pretty thoroughly and only found a dead bug, no live ones. Overall the room still seemed gross. If we weren’t tired and it hadn’t been so late I would not have stayed in this hotel.
Business response:
Thank you for staying with us. Although you liked our courteous service, we are sorry for the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
DO NOT EVER STAY HERE! very dirty with no soap or shampoo, do not stay here
Business response:
Jimmy, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. Please note, toiletries are available and complimentary at the front desk at any time. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.