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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Cockroaches A cockroach crawling up my arm at 2am woke me up. Even worse, when I went to the bathroom one was on my toothbrush and when I looked around a bit I found them everywhere - in the kitchen cabinets, under the beds, and on the nightstand. German cockroaches from juvenile to adults with egg sacks. I just got back from my trip and I'm praying none crawled into my luggage.
Business response:
We sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
The property was deplorable, very dirty, out dated and not very welcoming.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
It took a half hour to check in and it was after midnight, so not a busy time. When it was my turn to check-in after the staff and customer finished arguing, they had no rooms available for what I had booked so was “upgraded” to a room that appeared not fully cleaned.
Business response:
Thank you for being our guest. We apologize for the service issue you had at the time of check-in and the uncleanliness you observed in your room. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Sheets had stains on them and blanket on the bed had dog hair all over it.
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team and are working with them to make sure what you experienced does not happen again.We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Alyson, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.