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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I had to pay money to sleep with dead bugs. I woke up in the middle of the night to do what one does in the middle of the night after waking up. I knocked the pillow off on my way to the facilities. When I returned to the bed, I noticed something on the sheet where my pillow had been - a fully grown, dead house centipede. This is problematic for any number of reasons. These insects live for years and they don't go outside. It had plenty of food. It only eats other insects. You do the math. Either the room hadn't been cleane... read more
Business response:
Patrick, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
not very clean bath room was not clean well was not to happy bath room was not clean beds were not to clean
Business response:
Maria, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Robin, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
overpriced and low quality Friendly staff. However, Hotel is old, feels damped and poorly maintained. Tub surface was peeling, Bathroom light didn't work and mirror doors to closed were warped (didn't open/close properly).
Business response:
Josue, thank you for staying with us. We apologize for not meeting your expectation with regards to our price and for the inconvenience you had while here. We have shared your feedback with our maintenance team so that they can fix the issues as soon as possible. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
What an awful Place I found a new level of flea bag hotel at the extended stay. Interior entry was looked a bit shabby but was alright for a deep discount hotel. The hotel hallway was dingy lights were very low so you didn't see the dirt. the walls and carpet were shades of brown. The room was all in brown with brown linoleum and brown carpet. It was dirty, trash was left over from the last guest. the cabinet doors for the kitchen and bathroom were sagging. In the end it was built cheap and it showed it but was unclean. I'll... read more
Business response:
Joseph, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return t... read more
Didn't realize it was such a low quality hotel Maybe I didn't research it enough but there weren't even cups in the room for water. You had to request to get anything in the room. Except there was only one staff person in the evening so the phone just rang at the front desk. I finally walked downstairs to get some cups and a coffee maker. The front desk person was very nice and polite. The bed wasn't that comfortable. The cable only had a few channels. The TV was hard to hear because of how loud the AC was. It just wasn't wo... read more
Business response:
Tim, please accept our apologies for not living up to your expectations and for the maintenance issue you experienced with the HVAC unit. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We regret and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Hair on pillow, looks like there was makeup on ittoo. No towels innthe room. Shower made a big thudding noise.
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Business response:
We appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Christopher, it was disheartening to see you had a disappointing stay. Although we make effort to be exceptional, sometimes we fall short. We hope to have another opportunity so we can provide you with a much better experience on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.