Extended Stay America - Norwalk - Stamford

Business response:

Dear Stephen, thank you for being our guest and sharing your review. We are disappointed that you did not get to enjoy the exceptional experience for which we are known. We hope you will give us another opportunity to gain your trust in the future. Sincerely, Hotel Management 

Business response:

Dear Latonya, thank you for choosing Extended Stay America. We are glad you had a great stay and enjoyed most aspects of our hotel. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerator, which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thank you again, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Peyton, our entire team here at Extended Stay America, would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thank you again for your review, and we hope to welcome you back the next time you travel to the area. Sincerely, Hotel Management