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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The bedding was not changed
Business response:
Thank you for being our guest. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. From your review, it appears that you were not informed about our Housekeeping policy. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay upon request. If we did not communicate this properly at check-in, please accept our apologies. Your feedback... read more
Staff was very nice and polite...unfortunately upon our arrival there was an issue involving a person on drugs and police...had issues feeling safe..we were told muffins and coffee in the morning ...there was just coffee and that ended at 1030 and we missed it...coffee should run until 11am checkout time...or have coffee makers in the room...also kitchen had nothing it no plates no utensils...i had intentions on making something to eat but couldn't
Business response:
Cathy, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management
Check in was good. Staff friendly and helpful. However, when I called the front desk from my room, there was no answer the 3 different times I called. And when I went down to the front desk, there was no one there either. The room had a few issues - dirty gross desk chair, toilet seat so loose it pinched and felt like you were going to fall off, missing smoke detector above the beds. And security wise… the back doors that lead to the rooms at the end of the building kept being wedged open with rocks so people could get back ... read more
Business response:
Thank you, Alyssa, for being so specific about your evaluation of your stay. We apologize for the difficulties you experienced during your stay. It is truly not the kind of memory we want our guests to leave with, so we have shared your concerns with our housekeeping and security staff so that this is not repeated in the future. Additionally, we have also shared your concern in regards to the smoke detector with our engineering team for quick action. We appreciate your patience and hope to have another opportunity to make yo... read more
Sticky floors!
Business response:
Brenda, thank you for posting a review of your stay. We hope that we met most of your expectations; however, we are disappointed if we overlooked some housekeeping areas with our flooring. This will be addressed appropriately, and we appreciate your valuable feedback. We look forward to making your future stay an exceptional one. Sincerely, Hotel Management
Ok hotel. Pretty basic. The kitchen had nothing - no plates, no utensils, no pans, no coffee maker or pot for boiling water.
Business response:
Wendy, one of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We welcome you bac... read more
The exits are so far away
Business response:
Roseanne, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret any inconvenience you had. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
COLD AIR WAS COMING IN OF THE BROKEN WINDOW BY THE BED. WE FROZED ALL NIGHT.
Business response:
Thank you for choosing to stay at our hotel. We hope you were overall satisfied with us. However, we are sorry for the inconvenience you experienced due to the broken window in your room. Thank you for letting us know, and we have immediately bought this to the attention of our maintenance for quick action. We hope you will give us another chance to make your next stay a seamless one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.