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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly, easy to talk to. The hotel was clean. The room was clean. Great having a full-size fridge in the kitchenette. The only thing was you don't get dish soap or paper towels
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok
Business response:
Keith, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
On the day of checkout cleaning staff started banging on door early to see if room was empty so they could clean it.. cleaning shouldn’t start till after checkout time of 11am.
Business response:
Good morning Sir, Thank you for choosing to stay with us at the ESA Norwalk property and as we discuss before in order for us to get the rooms ready for all of our guest we have to first see if they check-out to be clean for our arriving guest like yourself.
The staff is superior I love the Staff it’s why I stay here when I travel but... the room was not as clean it normally is, when you wear rubber gloves to clean you kinda can’t feel that the surfaces are sticky.. the kitchen floor was sticky when you walked on it
Business response:
Thank you for always making Extended Stay America your home away from home. We are glad to know you had a nice time with us and that you were impressed with our courteous service. We will be sure to share your kind compliments with our team. However, we are sorry your suite was not in a spotless condition as it should have been. Your comments have been shared with the housekeeping team to be more diligent going forward. It is always a pleasure hosting you, and we look forward to your next visit! Sincerely, Hotel Management
Business response:
Thank you for choosing to stay with us. Please do come again.
Business response:
Thank you for choosing to stay with us at the ESA Norwalk and please come again.
The outside was nice. When I entered to check in the check in process was fast. When entering the room it felt comfortable. After leaving out and coming back in notice dog/ or cat food throughout the room. The television did not turn on, tried using room phone to call front desk, but it was not working. The same gentleman that check me in was also the same gentleman that came to fix tv. He was nice. Then notice you had to hold the handle on the inside and outsideto ensure the door closed.
Business response:
Thank you for sharing your feedback with us. Although you liked the courteous service, we apologize for the cleanliness and maintenance issues in your suite. We have relayed your feedback to the head of our housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We hope you will accept our apologies and allow us to restore your faith in us. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay with us and please come again.
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 4.2 star rating with 1,322 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.