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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
On the day of checkout cleaning staff started banging on door early to see if room was empty so they could clean it.. cleaning shouldn’t start till after checkout time of 11am.
Business response:
Good morning Sir, Thank you for choosing to stay with us at the ESA Norwalk property and as we discuss before in order for us to get the rooms ready for all of our guest we have to first see if they check-out to be clean for our arriving guest like yourself.
The staff is superior I love the Staff it’s why I stay here when I travel but... the room was not as clean it normally is, when you wear rubber gloves to clean you kinda can’t feel that the surfaces are sticky.. the kitchen floor was sticky when you walked on it
Business response:
Thank you for always making Extended Stay America your home away from home. We are glad to know you had a nice time with us and that you were impressed with our courteous service. We will be sure to share your kind compliments with our team. However, we are sorry your suite was not in a spotless condition as it should have been. Your comments have been shared with the housekeeping team to be more diligent going forward. It is always a pleasure hosting you, and we look forward to your next visit! Sincerely, Hotel Management
Business response:
Thank you for choosing to stay with us. Please do come again.
Business response:
Thank you for choosing to stay with us at the ESA Norwalk and please come again.
The outside was nice. When I entered to check in the check in process was fast. When entering the room it felt comfortable. After leaving out and coming back in notice dog/ or cat food throughout the room. The television did not turn on, tried using room phone to call front desk, but it was not working. The same gentleman that check me in was also the same gentleman that came to fix tv. He was nice. Then notice you had to hold the handle on the inside and outsideto ensure the door closed.
Business response:
Thank you for sharing your feedback with us. Although you liked the courteous service, we apologize for the cleanliness and maintenance issues in your suite. We have relayed your feedback to the head of our housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We hope you will accept our apologies and allow us to restore your faith in us. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay with us and please come again.
Business response:
Thank you for choosing stay with and please come again.
Not the best this time Ive stayed here before and never had an issue. This time there was a dirty washcloth draped over the shower curtain, dead beatles on the heater and the floor was very sticky in the kitchen area. The parking lot was so poorly cleaned from the snow that cars were stuck when i arrived and when i left in the morning.
Business response:
Rebecca, thank you for selecting our hotel once again and sharing your review. Although your previous visits were pleasant, we apologize for the cleanliness issues in your suite. We will discuss this with the housekeeping team to take appropriate actions. We appreciate your patronage and hope to serve you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 4.1 star rating with 1,248 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.