Extended Stay America - Norwalk - Stamford

Business response:

Dear Alexandra, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We hope you will cons... read more

Business response:

Dear Anthony, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Barry, we value you as our guest and appreciate you taking the time to review our hotel. We are sorry we missed meeting your expectations. We receive many positive comments regarding our fully equipped kitchens with full-size freezer, which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we apologize again for your disappointment. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Sheila, thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed most of the aspects of our hotel including our kitchen amenities. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to the city. Sincerely, Hotel Management