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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No one seems to be working here.
Business response:
Dear Stefanie, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the lack of staff presence. This is not reflective of our standards, and we are addressing this issue to ensure better service in the future. Your satisfaction is important to us, and we regret that we did not meet your expectations. We appreciate your input and hope to provide you with a better experience next time. Sincerely,Hotel Management
This place is very old, the couch had rips in it, cheap, but you get what you pay for.
Business response:
Dear Dmytro, Thank you for your feedback. We apologize for the condition of the couch and any inconvenience it caused. While our hotel offers budget-friendly accommodations, we strive to maintain quality and comfort for our guests. Your comments will help us address these issues and improve our facilities. We appreciate your understanding and hope to provide a better experience during your next stay. Sincerely,Hotel Management
Dirty. The rooms and halls smelled, we had two rooms and both of them had dirty carpets. One of the rooms had food on the walls - could clearly see it was salad and pizza. The beds were comfortable but that’s about all I can say for what I liked. Spend the few extra bucks to stay somewhere else. Luckily we were just here for an overnight to cut driving time going to the cruise port…
Business response:
Dear Amanda, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim for, and we are addressing these concerns with our housekeeping team immediately. We're glad to hear that you found the beds comfortable. Your comments are invaluable in helping us improve our services. We hope you will consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
False advertisement This place is a motel. They should be sued for false advertising. No breakfast. Yet, they advertised “breakfast included”. Worst hotel I’ve ever stayed at. It wasn’t cleaned. Dirty carpet. Ceiling needs repair.
Business response:
Dear Angelo, Thank you for your feedback. We apologize for the disappointment and inconvenience you experienced during your stay. Your comments about the lack of breakfast and cleanliness issues are concerning, and we are addressing these with our team to ensure accurate advertising and improved cleanliness standards. Our maintenance team will also inspect the ceiling for necessary repairs. We appreciate your feedback as it helps us improve. We hope to have the opportunity to provide you with a more comfortable experience on... read more
They should specify this is a shared homeless shelter facility
Business response:
Dear Shirley, Thank you for your feedback. We apologize if our accommodations did not meet your expectations. Our goal is to provide a comfortable and safe environment for all our guests. We understand your concerns and appreciate your input, which will help us improve our services. We hope to have the opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
Rug, laminate and furnishings were worn and did not feel welcoming.
Business response:
Dear Ury, Thank you for your feedback. We apologize for any disappointment caused by the condition of our furnishings. Ensuring a comfortable and welcoming environment is important to us, and we are taking note of your comments to address areas that need improvement. Your satisfaction is our priority, and we appreciate your input as we work to enhance our accommodations. We hope you will consider staying with us again, allowing us the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Managemen... read more
Horrible conditions drunks roaming hallways all night... Room dirty and old.... Entire facility smelled awful
Business response:
Dear Charles, Thank you for your feedback. We apologize for the issues you encountered, including noise disturbances and cleanliness concerns. This is not the experience we aim to provide. We are addressing these problems immediately to ensure a more pleasant environment for our guests. Your input is essential for our improvement, and we hope to have another chance to serve you better.Sincerely,Hotel Management
I was very upset that there was a Mexican person passed out on the floor with alcohol bottles around him just outside door. The faucet in the bathroom was broken There was no continental breakfast as advertised People sitting all around free parking lot smoking and drinking For the money I spent I was more than unhappy. I wanted to call management and insist on some kind of refund.
Business response:
Dear Pamela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.