This profile has been claimed by the business owner or representative.
Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The property is worn down. The rooms have mold and the bathroom showers are peeling. We had access to three rooms each had different cleanliness problems. The breakfast is non existent there is no lobby for gathering it is used instead as a storage room. The standard kitchen equipment has to be requested and they are out of many of the items we needed. I have stayed at this property several years ago and it was fine. This was not a good experience The staff however were very kind
Business response:
Dear Cheryl, We sincerely appreciate your loyalty and genuinely regret to hear that your most recent visit did not live up to the enjoyable experiences you've had in the past. Please accept our apologies for any inconvenience. Thank you for taking the time to share these comments so we can address them appropriately. We hope to continue to welcome you back for many more visits so we can show you our dedication to the outstanding experience you deserve every time you are our guest.Sincerely,Hotel Management
This seems like a glorified homeless shelter. There was a homeless person sleeping in their car in the parking lot with all their worldly possessions. Will never stay here again.
Business response:
Dear WILL, Thank you for your feedback. We apologize for the situation you encountered in our parking lot, which is not reflective of the environment we aim to provide. We take your concerns seriously and are addressing this matter to enhance the safety and comfort of our guests. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to offer a better experience in the future. Sincerely,Hotel Management
Old property.. carpet in room was very stained bad odor in the hallway poor value. The”breakfast “ wasn’t staff was nice and helpful
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about the issues with the carpet, hallway odor, and the breakfast experience. This is not the standard we aim to uphold. We are addressing these concerns with our team to improve the cleanliness and value of our property. We appreciate your positive comments about our staff and will ensure they are recognized for their helpfulness. Your input is valuable, and we hope to provide a better experience in the future. Sincerely,Hotel Management
We asked for a room away from noise and not smoked, we need more blankets and pillows, they did not assist us. We couldn't sleep. For all those inconveniences, etc.
Business response:
Dear Dayse, Thank you for your feedback. We apologize for not meeting your requests for a quiet, smoke-free room and for the lack of assistance with additional blankets and pillows. We understand how these issues impacted your comfort and sleep. Your comments are valuable, and we will address these concerns with our team to ensure better service in the future. We appreciate your feedback and hope you will give us another chance to provide a more satisfying experience.Sincerely,Hotel Management
Very bad
Business response:
Dear Nazaam, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we are reviewing the issues you’ve raised to improve our services. We hope to have the opportunity to provide you with a better experience in the futureSincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.