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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Stay clear of this hotel Do not stay at this hotel. It's staff is rude. Don't even try to approach the front desk, the attitude just approaching the desk jumps out at you. I canceled the reservation 15 minutes prior to the expiration and the hotel still charged my credit card. Hotels. Com saw the time stamp and told me I didn't hit the cancel button but hit the change button. Well, the site is extremely confusing, not user friendly in purpose just to get the customer to download the app. I didn't download the app, I don't ne... read more
Business response:
Dear Charles, Thank you for your feedback regarding your recent experience. We sincerely apologize for the issues you encountered with our staff and the reservation process. Your comfort and safety are our top priorities, and we take your concerns seriously. We’re actively working to improve our communication and enhance the guest experience. We appreciate your insights and hope to have the opportunity to welcome you back for a much better stay in the future.Sincerely,Hotel Management
Outside of fridge was rusty and it was loud when running. The room had a stifling sweetish smell and felt claustrophobic. Good TV. Bed was too firm but I supposed that’s personal preference. Traffic noise.
Business response:
Dear Eric, Thank you for your feedback. We apologize for the issues you experienced with the fridge, room odor, and noise. Your comfort is important to us, and we are addressing these concerns with our team to improve our facilities. We appreciate your comments on the TV and understand that bed firmness is a matter of personal preference. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
The manager was really unprofessional she cursed me out because I call reception because the dirty bathtub was clogged and she started to scream and curse
Business response:
Dear Yesenia, Thank you for sharing your feedback. We sincerely apologize for the unprofessional behavior you experienced from our manager; this is not acceptable. Your comments about the cleanliness and maintenance issues are concerning, and we are addressing them with our team to ensure they are corrected. We appreciate your input and hope to have the chance to provide you with a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Management
The manager was really rude and they never clean my room I stayed there for 4 nights not even one time they came to clean for me never ever again no thank you and at the reception it smell like weed very strong
Business response:
Dear Yesenia, Thank you for bringing this to our attention. We sincerely apologize for the poor service and cleanliness issues you encountered. This is not the standard we strive to maintain. We are addressing these concerns with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Nunca asieron la limpieza del cuarto en 2 semanas q estuve ayi
Business response:
Dear Juan, Thank you for your feedback. We sincerely apologize for the lack of room cleaning during your two-week stay. This is not the level of service we aim to provide, and your comments have been shared with our housekeeping team to prevent this from happening in the future. We appreciate your understanding and hope you'll give us another opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.