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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place did not live up to rating or proximity to the Airport as it was still an $18 ride and hotel had no shuttle. Asked for a quite room and was given 325 but ended up with tennant across the hall that wanted to turn up music and crank the base. After second call they had him move or leave, not sure which. Window in room would not close all the way. no shampoo in the bathroom.
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay with us. We appreciate your comments and understand the importance of a quiet and comfortable environment. We apologize for the inconvenience caused by the noise and the issues with your room amenities, as these do not reflect our usual standards. Your concerns are valuable, and we are addressing them with our team to ensure we improve our services. We hope to welcome you back in the future for a more enjoyable experience. Sincerely, Hotel Management
The location near the Oakland Airport was excellent for the price. It was easy to get to and return my rental car in the morning. Some amenities like shampoo were lacking. There were no places to eat nearby. The desk attendant had other things to do and was not always there. I was concerned to find a rock wedged under one of the outside entry doors apparently to keep the door open. But overall I was happy with my one night stay at Extended Stay Oakland Airport.
Business response:
Dear Guest, We're glad the location made your travel plans more convenient and that you found the stay a good value. We're sorry for the missing toiletries and the lack of nearby dining options. Items like shampoo are kept at the front desk for cleanliness and are available upon request. We also appreciate you mentioning the propped-open door and the limited desk coverage. These concerns will be shared with our team. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed you... read more
It was ok. Check in experience could have been better.
Business response:
Dear Guest,Thank you for sharing your feedback. We’re glad to hear that your stay met your expectations overall. We do regret that your check-in experience was not as smooth as it should have been. Providing efficient and seamless service is a priority, and your comments will be shared with the team to ensure improvements. We truly value your input and hope to have the opportunity to welcome you again, offering a more pleasant and streamlined arrival experience.Sincerely,Hotel Management
Mmm I don’t like the extra deposit of 100 it wasn’t worth it going to this one. The other extended stay America suite in alameda is better.
Business response:
Dear Guest,Thank you for sharing your thoughts. We understand how important it is to feel that the overall experience reflects the full cost, including the deposit. While our deposit policy is standard and outlined on our website, we recognize that value and comfort are equally essential. We're sorry that this location did not meet your expectations, especially compared to other properties. We'll review your feedback with our team to ensure we're offering a stay that guests feel confident and satisfied with. We hope you will... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,224 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.