Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest,We sincerely apologize for the challenges you encountered during your stay. A comfortable and well-maintained room is what every guest deserves, and it’s disappointing to learn that the heater, cleanliness, and appliance conditions did not meet our standards. We appreciate your feedback, as it helps us address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable exper... read more

Business response:

Dear Ruben,We're glad your stay was satisfactory, though we wish it had been more memorable. We strive to create a welcoming and enjoyable experience for all our guests, and your input helps us identify opportunities for improvement. We appreciate the opportunity to host you and hope to provide a more exceptional stay in the future. We look forward to the chance to not only meet your expectations but to exceed them. Your review is greatly appreciated, and we thank you again for your valuable feedback.Sincerely,Hotel Manageme... read more

Business response:

Dear Matthew,Thank you for the fantastic review of Extended Stay America. We're glad you found our location a good choice for the area. Being away from the busy city can offer a more relaxed atmosphere, and we're pleased you appreciated that aspect of your stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management