Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're pleased to know your experience was a very good one. It's always our goal to offer both comfort and convenience and knowing that we delivered on that during your stay means a great deal to our team. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your thoughts. We’re sorry to hear that the timing of our complimentary breakfast didn't work well for your schedule. We understand the importance of having a flexible start to the day, and we will take your feedback into consideration as we continue to improve our services. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Guest,We apologize for the bathroom condition upon your arrival and regret that we did not meet your expectations. Cleanliness is our top priority, and we will address this with our team to ensure it is thoroughly checked in the future. We also appreciate your feedback on the breakfast offerings and will review options to improve that experience. Thank you for bringing these matters to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel... read more