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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine Nobody at the front desk whenever I passed, required to use after hours number during normal hours. No dishes or cooking supplies, had to ask specifically for them which again was a pain because there was nobody at the front desk. Room smelled like stale cat piss, trash under bed but otherwise was clean. Bed comfortable. No resistance equipment in gym. Laundry room was functional and clean. Bare minimum continental breakfast, no fruit or protein and no dishes to eat cereal in. Slow WiFi, available fast WiFi for purchase... read more
Business response:
Dear Rachel,We appreciate you sharing both the positives and the areas that fell short during your stay. It’s great to know that the bed was comfortable and the laundry facilities were clean. However, we sincerely apologize for the challenges you faced, particularly with staff availability, the lack of in-room kitchenware, and limited breakfast options. We strive to provide a seamless experience and understand how frustrating it can be when expectations aren’t met. Your feedback is valuable, and we will use it to improve bot... read more
The heater didn’t work. Cobwebs in the ceiling corners. Microwave subpar. Refrigerator wasn’t cold enough.
Business response:
Dear Guest,We sincerely apologize for the challenges you encountered during your stay. A comfortable and well-maintained room is what every guest deserves, and it’s disappointing to learn that the heater, cleanliness, and appliance conditions did not meet our standards. We appreciate your feedback, as it helps us address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable exper... read more
Nice location. Neat OAK. Reasonable price
Nice
Business response:
Dear Ruben,We're glad your stay was satisfactory, though we wish it had been more memorable. We strive to create a welcoming and enjoyable experience for all our guests, and your input helps us identify opportunities for improvement. We appreciate the opportunity to host you and hope to provide a more exceptional stay in the future. We look forward to the chance to not only meet your expectations but to exceed them. Your review is greatly appreciated, and we thank you again for your valuable feedback.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,119 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.