Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest,We're delighted that you had an enjoyable stay at Extended Stay America. We strive to provide a clean, comfortable, and welcoming environment, and it's great to know we have achieved this with you. Thank you for your kind words and for entrusting your accommodations to us. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to our area.Sincerely,Hotel Management 

Business response:

Dear Ulita,Thank you for your kind words about our staff! We're delighted they made your stay more enjoyable. We're committed to ensuring every guest has a seamless experience, so we're addressing the concerns you've raised to make sure your next visit is even better. Your feedback is invaluable, and we're here to listen and improve. We look forward to welcoming you back soon!Sincerely, Hotel Management 

Business response:

Dear Edgar,Thank you for your kind words about our front desk team and the cleanliness of your room. We’re delighted to hear that you found these aspects of your stay satisfying. We apologize for the inconvenience you experienced with the shower flow. Our maintenance team has been notified and will address this promptly to ensure future guests have a more comfortable experience. Your feedback is invaluable to us, and we hope to welcome you back soon with an improved stay.Sincerely,Hotel Management