Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're pleased to know your experience was a very good one. It's always our goal to offer both comfort and convenience and knowing that we delivered on that during your stay means a great deal to our team. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your thoughts. We’re sorry to hear that the timing of our complimentary breakfast didn't work well for your schedule. We understand the importance of having a flexible start to the day, and we will take your feedback into consideration as we continue to improve our services. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management