Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest,We apologize for the bathroom condition upon your arrival and regret that we did not meet your expectations. Cleanliness is our top priority, and we will address this with our team to ensure it is thoroughly checked in the future. We also appreciate your feedback on the breakfast offerings and will review options to improve that experience. Thank you for bringing these matters to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel... read more

Business response:

Dear Guest,We’re sorry for the incident you encountered during your stay. Your safety is important to us, and we regret this situation. We appreciate your feedback regarding the bathtub mats, and we will look into adding these safety measures to prevent future accidents. We hope that your discomfort is short-lived. Thank you for bringing this to our attention. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerel... read more

Business response:

Dear Guest,We are delighted you chose to stay with us at Extended Stay America. Thank you for taking a moment to highlight the location; we’re glad it was a strong point during your stay. Being close to nearby conveniences, dining, and travel routes is something many of our guests appreciate, and we’re pleased it added a bit of ease to your visit as well. While we’re happy the setting met your needs, we hope the rest of your experience was just as comfortable. We hope you are already planning another visit. Thank you again.S... read more