Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Ulita,Thank you for your kind words about our staff! We're delighted they made your stay more enjoyable. We're committed to ensuring every guest has a seamless experience, so we're addressing the concerns you've raised to make sure your next visit is even better. Your feedback is invaluable, and we're here to listen and improve. We look forward to welcoming you back soon!Sincerely, Hotel Management 

Business response:

Dear Edgar,Thank you for your kind words about our front desk team and the cleanliness of your room. We’re delighted to hear that you found these aspects of your stay satisfying. We apologize for the inconvenience you experienced with the shower flow. Our maintenance team has been notified and will address this promptly to ensure future guests have a more comfortable experience. Your feedback is invaluable to us, and we hope to welcome you back soon with an improved stay.Sincerely,Hotel Management 

Business response:

Dear Sambandam, Thank you for your review. We’re glad to hear that you found the value for the price satisfactory and that you had a positive experience with our manager. Your feedback is important to us, and we appreciate your comments. We look forward to welcoming you back to Extended Stay America in the future.Sincerely,Hotel Management 

Business response:

Dear Chris,Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and convenient location and found us to be an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests.It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management