Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Ruben,We're glad your stay was satisfactory, though we wish it had been more memorable. We strive to create a welcoming and enjoyable experience for all our guests, and your input helps us identify opportunities for improvement. We appreciate the opportunity to host you and hope to provide a more exceptional stay in the future. We look forward to the chance to not only meet your expectations but to exceed them. Your review is greatly appreciated, and we thank you again for your valuable feedback.Sincerely,Hotel Manageme... read more

Business response:

Dear Matthew,Thank you for the fantastic review of Extended Stay America. We're glad you found our location a good choice for the area. Being away from the busy city can offer a more relaxed atmosphere, and we're pleased you appreciated that aspect of your stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Amber,We're glad the location worked well for you and provided the privacy and seclusion you were looking for. It's great to know that the hotel met your needs overall, and we appreciate your recognition of the cleanliness. We're always working to improve, and we value your input as we continue to enhance the guest experience. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management