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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bait and switch Gave a price of $67 ended up being over $100. No food near by .
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the hotel location did not fit your needs. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Spend a little more go somewhere else Friendly staff but not enough to come back to this hotel. I have a child with food allergies so when traveling with the family I need a kitchen. I almost always book with Hyatt House but decided to give Extended Stay a try because it was a little more affordable and quickly regretted it. Kitchen- only two plates, two small bowls, two coffee cups, one pot, one pan. Hyatt house always has cabinets fully stocked several plates, bowls , drinking cups,coffe cups, and cooking utensils and seve... read more
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I sincerely apologize that we were unable to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals. The staff and I appreciate your comment... read more
Would not stay here again. Grab and go breakfast terrible. This type of breakfast was not listed in ad. Queen bed uncomfortable. Sofa bed too uncomfortable to sleep on. Had to get an extra room. In description of hotel, it was not disclosed that there was no maid service unless you stayed 8 days. We had to go get clean towels ourselves Not anywhere worth price Very minimum of hotel staff but those that were here were very nice. Only one elevator Plenty of parking Close to Oakland airport but still a $20 cab ride to it. In ad... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the staff; however, we apologize that you did not enjoy your stay. Your comments were reviewed by the staff, and we will work harder to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Would not recommend The room smelled like cigarettes despite the no smoking sign on the coffee table. There was no shower curtain, no water pressure from the shower and enough hot water for a five minute shower. Bath towels were the size of an oversized hand towel. The thermostat wasn't working which caused the heater to run inconsistently all night.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also work with our maintenance engineer to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better expe... read more
one of the most dreary and depressing hotels I've ever been in. stayed 2 hours and left to find other accommodations -- simply awful.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that the hotel accommodations were not to your liking. Please accept my apology. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Close to OAK Bed and sheets were dirty, sink was gross. Would not stay here again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
extend stay the reception is poor. young student working on a temp job who really don't give any care on what is going. the room wasn't clean even once. the breakfirst is a joke. Not happy at all.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I discussed your comments with the team, and we will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. The staff and I appreciate your commen... read more
Good Stay I loved the hotel area, very secluded and calm. The hotel room was good besides the phone not being able to work. I loved the guest service agent that checked us in, I arrived very late and she gave me a very time and actually made my day more enjoyable for it was my birthday. I loved the hotel although I do think there should be at least one more elevator anda bigger variety of breakfast food in the momornings.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies for the maintenance issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, I am glad to read that you enjoyed our friendly and accommodating customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.