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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service I was book for king size bed with sofa bed. When I got to the hotel for check in without let us know she give us queen size bed. When I got to the room it surprised us and I conform again with her.Without any apologize she just said no more king size ( we paid extra when we booked).Ok fine, we just so tired, there's 2 adult and 2 my kids the room no extra pillow, bed sheet and blanket. Again I ask the front desk if I can get extra those for sofa bed so my kids can sleep on the sofa bed and she said they Don't have ex... read more
Business response:
Kristi, we apologize for the inconvenience you had at the time of check-in as well as with your room and regret that these issues were not resolved up to your satisfaction. Our goal is to provide friendly, responsive service, and I have shared your feedback with my entire team and will use it as a training tool to improve ourselves. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Room extremely minimal. No cups in room. Breakfast awful. More amenable for housing homeless than for a $200/ per night motel
Business response:
Thank you for your candid review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Horrible dump in the middle of nowhere You need a car to get to this place, but it's not too far from the airport. I was disappointed with the desk employee, although he wasn't rude, his head was in his hands and didn't look as though he could be bothered. I had to ask the directions to my room, about breakfast and checking out time. The hotel smelt damp and the room even worse. The furniture had cat clawed furniture however the bed and TV were nice. Breakfast would be totally unsuitable for diabetics. I honesty wouldn't rec... read more
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
dirty room bad customer service bad experience bad smell no help from front desk a black lady with red hair was so rude not happy customer
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. I assure you a "rude" staff is not acceptable and appropriate measures have been taken to ensure this situation ... read more
Didn't like it. I stayed there for three nights and it was the worst place I stayed at. The receptionist Was never in the front desk we called her to get towels for two days till I got upset and had to go there and ask hem for some. Very unprofessional works. The room smelled like smoke I was next to a person who had a dog and barked all nigh and couldn't sleep it was the worst three days.
Business response:
I apologize for not providing the exceptional stay you should have received from us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Wild place! Well, pretty dirty and different! A fight broke out in hallway! Pretty crazy place to stay! I would suggest bringing a Firearm.
Business response:
Tim, thank you for your evaluation. We are sorry we failed to provide you clean facilities during your visit. What you encountered does not meet our standards either. We take the cleanliness of our property very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Better choices available in Alameda Had to find a place in town to sleep when tree fell on our house. Check in process close to midnight was smooth, but room itself and amenities the next morning were disappointing.
Business response:
Thank you for being our guest. We are glad you liked our front-desk service, but we are sorry for not meeting all of your expectations. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
The room and hallway had a very bad odor. We needed to get airfreshners to stay in the room. Curtains were very smelly. Service was very nice. Great staff.
Business response:
Thank you for evaluating your visit. We are glad that you liked our service, but I am sorry the odor in your room and hallway impacted your stay in a negative way. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We value your feedback and hope you will give us another opportunity to make your next visit worthwhile. Sincerely, General Manager
Hallways smelled like 50 year old carpet soiled with cigarette smoke. Room 122 had a sour smell to the room. Complimentary breakfast consisted of packaged muffins, packaged oatmeal, and coffee. You get what you pay for. Do not recommend.
Business response:
Thank you for sharing your experience with us. I apologize for the smoke smell you experienced during your stay. I am sorry the smell compromised your experience. I have personally followed up on your concerns to ensure we are well poised to serve you better during your next stay. We would love to have the pleasure of welcoming you back for a much better visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.