This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not family friendly Asked and reserved a king bed but found out after arriving they had none. First toom provided was smelly so had to chsnge room. Website and reservation said breakfast included, but it was a gran-n-go. Overall not suited for family, if you are looking to stay for a vacation.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
The place was nice , clean and we like everything but when I do the reservation it said continental breakfast include and they said it will end at 9:30am we get there at 8:30am at it was almost empty... they just offer coffe , muffins, oat mil and they don't even had that ... and the person on the front desk gets mad when we ask if they will put more things cause they do t eaven had hot water.... she said that the breakfast ends at 9:30 but it was only 8:30 she just put granola bars and she had a terrible attitude... we just... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Our room was dirty, i.e., we found faux-eyelashes on the lamp stand, dirt on the pillow cases, the pull-out sofa bed had crumbs, candy, and fruit on the mattress and railing. The sofa bed frame was broken and not able to be used. We didn't have enough blankets, pillows, and towels for the 3 of us. When we requested the problems be resolved we were told there weren't any other rooms available, the attendant didn't know how to "remove a mattress," the attendant was not at the front desk each of the 12 times I attempted to get ... read more
Business response:
Jennifer, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
room was smelly. sink smelled like sewer. toilet seat was about to fall off. refigerator rattle at times
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness and maintenance of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep checking program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Inexpensive place to leave your stuff on vacation It waa an ok place stay but as a whole I'd not recommend it, the staff were less then helpful, the room seemed to not be cleaned thoroughly, and when we asked for more towels, pillows, ect they always seemed to be out or we couldn't find anyone, and the few times we tried to watch tv it was blurry and never focused, the breakfast was simply muffins and coffee, which they never brewed enough of
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
The staff was very nice. The room it'self, had dirty towels in the corner, no glasses, no sheets for the extra sofa bed and no extra pillows. As I was checking in, a lady came to the front desk and informed them that her room had no cleaning service from the previous guest. My guess is that there had been a house cleaning mutiny.
Business response:
Chris, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will consider choosing to stay with us again. Sincerely... read more
Bad Bad Bad experience The worst. We stayed at one near 6 Flags Magic Mountain Valencia Ca it was great. Night and day difference.
Business response:
Robert, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
They clean your room once a week. I received my room dirty and smelly.
Business response:
Phong, we are truly sorry your room was not in the spotless condition it should have been when you arrived. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide this service to you at a nominal fee. We apologize if we did not communicate this at check-in properly. Your feedback has been shared with the respective teams to improve our service delivery moving forward. We hope to have another opportunity to make it up to you. Sincerely... read more
Business response:
Paul, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.