Extended Stay America - Oakland - Alameda Airport

JJ 

on Expedia

9 years ago

Not going back The night I arrived I asked if coffee was available and the lady handed me the nastiest coffee pot to take to my room, no coffee and no soap, no dishes of any kind in the kitchen. The room was clean and comfortable but they never touched it the whole week. 

Anonymous 

on Expedia

9 years ago

close to daughters place Hotel was not as clean or comfortable as expected and price was much higher than other hotels we stayed in past week. 

cm 

on Expedia

9 years ago

Awful place, room smelled of cigarette smoking, Cigarette burns on bathtub, toilet seat burned, couch had cigarette burns & room smelled constantly like smoking ... we just got married and when I asked to check out a day early I was told that is not possible because I booked the place thru Expedia .... worst place I ever stayed ... house cleaning done only once a week because I stayed over 3 days ... this place should never be recommended as a nice & clean facility .... Awful experience ... I wish & hope someone reads this .... read more

Eric 

on Expedia

9 years ago

Don't stay here!!!!!!!! We arrived to the hotel at 11:20pm. A note on the door states that the lobby closes at 11:00pm. Huh?? Anyway, use the phone and call. Someone will let you in the locked door so you can check in. The only problem was that the phone was broken. I called the main Extended Stay office and they tried to get a hold of anyone at the hotel. After 20 minutes they informed me that they were unable to get the manager or any of the night watchmen to answer the phone. Their solution??? Call Expedia. Are you kiddin... read more

Anonymous 

on Expedia

9 years ago

Basic accommodation, dated property Checking was fine. Condition of the property was as expected for an extended stay property. The neighbors were noisy at times, including the barking dog. The HVAC unit is noisy and blows directly on the bed. I reserved for three and had to pickup additional bedding and towels. You get what you pay for. I rent over 30 hotel nights per year. I do not plan to stay at an Extended Stay in the future. 

Mark 

on Expedia

9 years ago

Once is enough. Stayed 4 nights at this hotel, room was never cleaned. The room smelled awful, like old grease. Located right next to the airport. Heard planes taking off all night. 

Kristy 

on Expedia

9 years ago

I asked the hotel if I could check in at 1pm instead of 3pm. I was told their was no availability. So I sat in the car in the parking lot until 3pm. I was told if I need anything to dial 0 and it will be taken to my room. I needed two face towels and dialed 0 but was told I had to come down and get it myself. 

Anonymous 

on Expedia

9 years ago

Staff has given up Inside smoking goes unaddressed, roof leaks so bad the door jam sags in the bathroom, and the amenities are minimal and available only if you go to the desk to take them back to your room yourself (linens for the trashed pull-out, frat-house set of dishes, etc).