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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was extremely dirty, dirty clothes from previous person shoved in a chair. Non smoking room smelled of cigarette smoke and had burn holes everywhere. Shred marks in the curtains. Screaming people all in the hallways. Horrible experience do not stay there!!!
Business response:
Dear Edward,We sincerely apologize for the condition of your room and the disruptions you encountered during your stay. A clean, comfortable, and well-maintained environment is our priority, and it’s disappointing to learn that we did not meet those expectations. Your concerns about cleanliness and noise are being taken seriously, and we will be addressing these matters with our team to ensure a better experience for our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable exp... read more
Great staff, hotel needs work The staff, except the manager Jason are amazing. The hotel is run down, each room has something different to offer: roaches, anta, smoke... and they all smell of something precurer. It was convenient to target, and the bridge. Other stores near by as well, safeway, starbucks, peets not to far. I prefer peets.
Business response:
Dear Guest,We appreciate you taking the time to share your experience. It’s wonderful to know that most of the staff made a positive impression during your stay and that the location works well for your needs. However, we regret that the condition of the hotel did not meet your expectations. Guest comfort is important to us, and we take concerns about cleanliness and maintenance seriously. We’ll continue working on improvements to provide a better stay for all our guests. Thank you again for choosing our hotel for your stay.... read more
Elevator was off for a few days.
Friendly service. Good price. But the heater did not work, there was a hair in my folded towels, there was a big spider web in the bathroom and the toilet ran all night. Also, the Expedia app said check out was at 12:00pm. I had a cleaning lady knock and try and enter my room at 11:00am. She gave me 10 minutes to get out.
Business response:
Dear Mia,Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
cockroacheson the tolled
Business response:
Dear Edwin,We sincerely apologize that your experience was not what you expected. Cleanliness is a top priority, and the presence of pests is unacceptable. We will address this with our team to ensure our rooms are thoroughly cleaned, and the highest standards are maintained. We appreciate you bringing this to our attention. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for ... read more
We needed a place. First the front deak and cleaning crew are fabulous. Jason, the manager must have had some upset with us because we could never have our room cleaned and upon our arrival that room had not been cleaned properly. There were bottles and trash under each bed. Our 2nd room, yes 2nd because Jason said that we could not rent a room for longer than 2 weeks, so I used my name and my kids names to get around that. After week 3, he reminds me that he doesnt have to rent to me. He says this after he assigns a specifi... read more
Business response:
Dear Asha,We appreciate you sharing your experience and are glad to know the front desk and housekeeping team made a positive impression. However, we regret the challenges you faced during your stay. A properly cleaned room is essential, and it’s concerning that this was not the case upon arrival. We also understand how frustrating it must have been to deal with maintenance issues and the limitations on extended stays. Providing a comfortable experience is important, and we appreciate your feedback as we work to improve. We ... read more
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 2.8 star rating with 2,123 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.