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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was okay,the only thing i was double charged onnthe security deposit of $100!!
Business response:
Dear Ilaitia, Thank you for choosing Extended Stay America. It is glad knowing you had a good time here. However, we are sorry for the inconvenience you had upon arrival. When the room rent is paid in cash, a deposit is collected and returned after investigation. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Please return, and we hope always to serve you again! Sincerely,Hotel Management
The room desperately needed a good cleaning. It was obvious the carpet hadn't been vacuumed well, the bathroom floor was sticky, splotches of something dark (food?) were on the wall, headboard, wall decor, furniture. The bed had a deep indentation on one side as well. Avoid this place.
Business response:
Dear Sandra, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,092 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.