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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Surprisingly Peaceful Has a wonderful courtyard with fountains, and that's all I heard - no street noise at all. Beautiful grounds and conveniently located. Unfortunately, the men at the front desk were appallingly unfriendly to the guests.
Business response:
Kathryn, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our ideal location and had a pleasant stay with us. Also, your feedback with regard to our associates will be used as a training tool to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I did not like the view of the freeway and traffic I found everything very nicely furnished and Clean. The kitchen had no dishes or silverware and the floor was very hard on the feet at night. I would say it was a minimalist type of accommodations. I did not like the view of the freeway and traffic in front of my window. The staff were very nice and friendly.
Business response:
Jerri, thank you for being our guest at Extended Stay America. We’re glad to know you liked your room and that you were impressed with the service provided by our staff. However, we’re sorry for the inconvenience you had while you were here. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
I love that the room has a mini kitchen... Room was clean. However tho, the bed frame was messed up so the bed kept tilting. And hotel as close to freeway and restaurants/ shopping center. I didn't like that
Business response:
Thank you for taking time to share your feedback online. Although you had an overall pleasant stay, we apologize for the issue you had with the bed. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
Gated property. The surroundings, homeless camped along hotel, set in mall
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star review. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
What happens to this place The recent front desk person was very rude, that particular weekend the fire alarm went off on Saturday morning and was a false alarm someone had tampered with the fire alarm. Also I checked out early leaving Sunday even though I had one more night stay. When I inquired about getting a refund for the last night stay I was placed on hold forever. This place is not always that great but before the front desk staff and precious environment was a lot friendlier.
Business response:
Dennis, thank you for being our guest. We offer our sincere apologies for the poor service you received from our associates and the inconvenience caused due to the fire alarm during your stay. This is not the way we would like our guests to leave with, so your feedback has been discussed with the concerned team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Man... read more
Perfect location, near shopping centers and to tge highway
Business response:
Maria, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Convenient and clean. Very friendly staff. Nothing fancy but an affordable option with free parking! Facilities are older but it was half the price of nearby 4 star hotels (you get what you pay for). I would stay here again!
Business response:
Shannon, thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Entry gate to parking lot was broken and the intercom didn't work - had to call front desk to get in.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you experienced and regret the inconvenience it caused. Your feedback has been discussed with the concerned team to look into the issues and fix the problem immediately. We hope you will consider a future stay so that we can make it up to you. Thanks again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,093 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.