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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to shopping. Room smelled of cigarette smoke that had been “covered up” with some type of fragrance.
Business response:
Thanks for evaluating your visit to our hotel. We are glad you liked our convenient location. However, we apologize for the odor issue you mentioned in the review. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Everything was great! The customer service was excellent too!! Very friendly employees 😊
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you loved our courteous service. We will be sure to share your compliments with the team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The area was full of homeless. During the day there were sketchy people i. And around the hotel and at night there were loud people hanging out in the parking lot.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Also please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
OK Convenient location but watch out for vagrants. Good shopping district. No kitchen accessories at all and had to ask for a coffee maker which had old moldy coffee grounds inside. No ice. Beds are pretty old and we had to go through three sets of sheets for a decent fit.
Business response:
Darryl, thank you for evaluating your stay. Although our location was convenient for your needs, we’re sorry for so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We assure you that your feedback has been shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Don’t mention breakfast included, it really isn’t breakfast, just snack
Business response:
Thank you for being our guest at Extended Stay America. We’re sorry our grab-and-go breakfast offerings did not meet your satisfaction. We assure you that we will be sharing your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you, and we hope to see you again so that we can make up to you. Sincerely, Hotel Management
Omar was helpful The accommodations were adequate but the price of $200/night seemed too high for what was there. I did receive good service from Omar at the front desk. He did print out 5 pages of a musical score for me that my daughter needed for a performance.
Business response:
John, thank you for taking the time to share your review. Although you liked our offerings and had a great stay with us, we are sorry you weren’t happy with our prices. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
There are better choices... No blow dryers in the room or kitchen supplies. You have to ask the desk. That should tell you what you need to know. Not a great area -- they are afraid of things being stolen. There were no sheets for the sofa sleeper - we had to call. Just one inconvenience after another that made me run late, and leave with wet hair. This is not even close to a Residence Inn if that's what you're looking for. I'm shocked this is a "long-term" hotel for some. Stay elsewhere.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. As we are extended stay property our guests often bring their own bath amenities such as hairdryers and toiletries. These items are available at the front desk at any time and it’s always complimentary. Kitchenware for your suite is also available at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our team communicates this more clearly going forward. We hope you will afford us an opportuni... read more
Basic I only used the room to sleep. My only gripe is that daily housekeeping was not offered. Overpriced.
Business response:
Yasmin, thank you for your feedback. We are pleased your stay with us was comfortable. That being said, we are sorry for not meeting all of your expectations. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,108 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.