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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
We got in at 11:30pm after a Giants game to find a smiling face at the desk. Nice bed. I slept like a baby. Much less expensive than staying in San Francisco.
Business response:
Richard, thank you for choosing Extended Stay America. We are glad to know you enjoyed our cozy beds and that you found us to be a good value. It was a pleasure hosting you, and we hope to see you back again. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Lucy, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was fine. I have only one complaint. Someone left the alarm set and it went off at 12 pm. The sound was unlike anything I've ever heard. It was a howling noise and very loud. It scared the crap out of me. Could I have been pranked. If so it wasn't funny.
Business response:
Dear Valued Guest, We apologize if the alarm went off without you setting it. I will address with housekeeping to check all clocks to set alarm to off. I am sure it may just have been from a previous guest stay. Again apologies for your interrupted sleep. Thank-you for your valued feedback and thank-you for staying with Extended Stay America
The Staff was friendly. The free WiFi was not very fast and keep going out. Had to un-connect the WI-FI then re-selected the correction almost every time you turn on your device. Also, the TV keep losing signal in the middle of a program. This happen about 4 times in a day. Some Stations did not come on at all.
Business response:
Thank you for your review. Although you liked our courteous service, we are sorry for the maintenance issues you had with some of our facilities. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Not a bad room, typical for Extended Stay America. It was clean and quiet, which is all we wanted for one night.
Business response:
Kacie, thank you for choosing to stay with us at Extended Stay America. We’re so glad to know you liked your well-maintained room and that overall you had a pleasant experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Oakland/Emeryville 8/07/18 Booked last minute, price was extremely competitive: most affordable for the area. Hotel NOT located in a desirable area (e.g., homeless encampment within walking distance) but property was in good shape. The entire hotel--including the parking lot--was gated/accessible only by room key or calling front desk. Room was simple but clean. Free WiFi very slow; should have upgraded for $5.99 but could not figure out how to do that after initial log-in. Staff were very accommodating but unable to break a... read more
Business response:
Michael, thank you for taking the time to review your stay. We’re glad to know you liked our well-maintained property and overall had a nice experience with us. However, we’re sorry if you were disappointed. We regret the inconvenience caused and hope you will return for a perfect visit. Sincerely, Hotel Management
1st time business trip Overall the establishment was fine for a 1 nighter, or possibly a couple nights if needed. However, the sink was dirty upon arrival with crumbs all over the bowl of the sink, and the shower lever kept falling down towards the hot side (had to balance lever at the top to keep it from falling to 1 side). Location is just on the border of nice, and not nice at all, that would explain the full perimeter gate around the property. If you head in 1 direction, it gets nicer and nicer, but do NOT head the other... read more
Business response:
Tom, thank you for choosing to stay at Extended Stay America. We are gad to know your overall stay was enjoyable and that you liked our ideal location. However, we apologize for the inconveniences you experienced in your room. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,093 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.