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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleased The hotel was very nice. It was so convenient to have a kitchen in our room. The room was clean, and comfortable. Something to note is that dishwashing detergent was provided, but there was no dish soap for the sink. Also, the maid tried to come into our room three times before we checked out. The check out time was 11:00, and that's when we planned to leave. I told the maid that we would not be leaving until that time, and that we would like to be undisturbed, but she came back two more times.
needs a few improvements carpet in lobby had stains, Need to offer more variety with complimentary breakfast, Need an ICE Machine.
not as 'deluxe' as I thought TV was too small, 21 inch,but for 49 bucks a night having a small kitchen is awesome. Good walking access to good restaurants. near by lots of commercial businesses. bed springs sank when i slept thru one night
All the comforts of home I was expecting to see a mini-fridge and a tiny microwave. I was pleasantly surprised to find a full kitchen, recliner and desk area. I found it to be very comfortable and I would most definitely return. Great value for the money!
The front desk personnel are extremely nice. But avoid at all cost. Hotel is extremely dirty. I slept fully clothed on top of my sheets. Trash in the room. Roaches. You name it. Won’t be coming back.
Business response:
Dear Justin, Thank you for staying with us and for sharing your experience. We are glad our front desk staff left a positive impression. We are very sorry to hear that the cleanliness of your room did not meet your expectations. Your feedback has been shared with our team to ensure proper attention is given to maintain the standards we strive for. Guest input is invaluable in helping us improve, and we hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Entering the room, we found the microwave was burnt on the inside and had food left in it. There were no garbage cans in the room. The TV was broken off its base, and it didn’t work. When we told the front desk, they said they couldn’t do anything about it until the next day, making it sound like they were being bothered. The bed was comfortable, but, that was the only good thing. We had accidentally left a couple things in the room. When we realized this, we tried calling the front desk for a half an hour, with no answer. S... read more
Business response:
Dear Robert, We sincerely regret learning about the challenges you faced during your stay. The issues you encountered regarding cleanliness and maintenance fall well short of the standards we aim to uphold. Please accept our deepest apologies for the inconvenience and frustration caused. Your feedback has been shared with the appropriate team to ensure proper attention is given. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Manage... read more
Was unable to stay here due to them having a leak and didn’t find out until we got there. And haven’t got my money back
Business response:
Dear Elizabeth, We want to extend our apologies for not being able to provide you with a room due to an unexpected maintenance issue. We understand how disruptive and disappointing this must have been to your travel plans; however, we can confirm this is not a normal occurrence for us. We have taken note of your feedback and will share this with our team. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Sincerely, Hotel Management
This location has new owners and the place is in very bad shape. The smell in the hallways and elevator is hideous. The carpet was so filthy that it could stain the soles of black shoes. The door to my room was broken and did not latch when you close it. So if you leave the room all your items were not secured, anyone can push the door open. If you were inside, you can lock it but someone had to be there to keep our items safe. I told the rude unfriendly lady at the front desk and with an attitude sent a gentleman that looke... read more
Rooms where dirty
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.