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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com Unconcerned How Travelers Are Treated Booked a hotel through hotels.com, extended stay northwest Oklahoma City. Rhonda at the front desk was incredibly rude. Refused to let me check in before 6, even though i had a reservation that allowed me to check in at 3. Said it s their policy for 3rd party bookkngs. I paid for a 3 check in, and neither the hotel or hotels com would do anything about it. The entire hotel smells like urine. The room was sisgusting!! Funky stuff all over the bathroom counter. Neither the hotel... read more
Business response:
Dear Guest, Thank you for sharing your thoughts. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback; we hope to have the opportunity to welcome you back... read more
The room wasn't even mopped. We got a room with two beds and a pull-out couch, the pull-out couch was needed for our number of people. We got there late because we're traveling, and there was no sheets pillows or blankets in the room for the pull out couch. The lady at the counter refused to give us any linens for the bed and then threaten to call the cops on me because I ask for corporate's number. There was SOO much mold build up beneath the pull out bed mattress that when we pulled the bed out the room filled with a gross... read more
Business response:
Dear Stella, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for the concerns you experienced and even more so for how it was handled. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuabl... read more
I did not enjoy the stay
Business response:
Dear Joan, Thank you for being our guest. We are sorry if you were not happy with the stay. Please feel free to reach out to us and let us know where we need to improve; we would love to do it. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance soon. Sincerely,Hotel Management
Poor customer service from check in to convenience Hotel took 45 min to check in because nobody was at desk and there isn't phone available to call. They only give 2 sets of towels EVEN tho checked in with 2 adults and 2 kids. Doesn't make sense to ask number of people if they won't give towels for anything over 2!!!! They didn't have plates, pans or anything for cooking even tho it's full kitchens with "convenience packages" for cooking in provided kitchen!!!
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every guest is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Our concerned team is working to improve the areas where we missed marks, and we hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you... read more
Upon walking in, the hotel reeked of pot. The desk clerk,Kelly, told me they had no room and were full … even after I told her I had a reservation. I stood firm and was given a room. Mind you it was after 1:00 am, not sure who she was saving that room for. There were 3 people hanging out in the small lobby on their phones.. at 1 am. Odd. This clerk was rude during the entire exchange. The room itself was barren and dirty. There was trash stuffed between the wall and heater/ac. The carpet was dirty and the nightstand had crum... read more
Business response:
Dear Kathleen, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We will address this appropriately. Please reach out to us at the hotel if you need to discuss any of your concerns further. Again, we are very sorry this occurred during your stay, and we look forward to talking with you soon.Sincerely,Hotel Management
Reserved a 2 queen room and they gave us a 1 queen saying they were all booked out. Also didn’t even give us a discounted rate.
Business response:
Dear Josiah, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.