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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this property because they Advertise fully equipped kitchens. There was nothing fully equipped about anything in this room. No TV remote, no ironing board, no hairdryer, absolutely nothing in the kitchen at all no dishes cutlery pots or pans cups or glasses. Only one drawer full of ketchup packets. No hangers in the closet. When I asked for these items the hotel staff was only able to provide the bare minimum. Three hangers,Two plates, plastic cutlery. The state was a total disaster. I sent a complaint to the extende... read more
Business response:
Debra, thank you for staying with us. We are sorry for your disappointment with our hotel policies and the inconvenience caused to you while you were here. Your feedback is appreciated, and we will be sure our front desk communicates our policies more clearly at the time of check-in, going forward. We truly understand your frustration and sincerely hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
We were put in a different type of room than we booked and the staff did not fix this. The room was dirty and smelled like smoke.
Business response:
Shelby, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Dump This place was a dump. Would have smelled better and more comfortable sleeping in the dumpster outback. For a NON SMOKING Hotel, I had to put towels under the door to keep from getting high from the pot smoke in the hallways. Extended Stay America should be embarrassed to have there name associated with this place.
Business response:
Ken, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
We got there, put our luggage down and undid the sofa bed. It was BEYOND disgusting. Dirt all over it, possible bed bugs (we didn’t dig dig). The whole place smelt of urine and cigarettes. The floors were so gross, my youngest legs were black from them. Also, no dishes of any sort, not that we would have used them. We asked for another room and was told that’s all they had and we could leave for a refund, to contact Expedia. We contacted Expedia and they said it’s up to the hotel. We left in a rush, with two little ones that... read more
Business response:
Paul, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Half a step up from a halfway house. Dogs parking, people shouting in the hallway and banging on doors all hours of the night, the room reeked of cigarette smoke, and the shower didn't work. Manager was super friendly, but nothing got resolved.
Business response:
Sara, thank you for your review. We are sorry for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
What was a non smoking room had been smoked in on numerous occasions and it was a sticky floor.
Business response:
David, thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Dirty felt like it was used to house homeless people. Smelled horrible.
Business response:
John, thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues which impacted your experience. We will review your comments with our housekeeping team to be more diligent. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.