This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Lisa, Thank you for your feedback. We apologize that the cleanliness did not meet expectations during your stay. Your comments have been noted and will be shared with our team to ensure greater attention to detail in the future. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Sincerely, Hotel Management
DIRTY AND SMELLY My room was dirty garbage and used towels left in room The place smelled I did report it to manager and i left I had 2 rooms there he only refunded me for 1st room stated other room was clean I told him that i booked 2 room so that my friend and i woild be at same place why would i want to keep that other room
Business response:
Dear Lisa, Thank you for sharing your experience. We’re very sorry to learn that the condition of your room was not acceptable and that your stay was cut short as a result. We understand how frustrating it must have been to walk into an unprepared space, especially after arranging two rooms with the intention of staying close to your friend. While we’re glad you reported the issue, we regret that the resolution did not fully meet your expectations. Your concerns have been noted and will be shared with the team to help ensure... read more
On the reservation I had booked a room with two beds. When I arrived they informed me they didn’t even have rooms with two beds and wanted to send me somewhere else, further away from where I needed to be. So I left and booked a room in a hotel next to this one.
Business response:
Dear Tiffany, Thank you for sharing your experience. We apologize for the frustration and inconvenience caused by the room type issue at check-in. Being told your reserved accommodations are unavailable is understandably upsetting, especially when it affects your plans and location needs. We hope you will consider giving us another opportunity in the future to provide a stay that meets expectations. Sincerely, Hotel Management
horrible service would never recommend to no one
Business response:
Dear Guest, We regret that your experience did not meet expectations. Your feedback is important and will be shared with the team to help improve service. We hope your future stays bring a more positive experience. Sincerely, Hotel Management
I was supposed to check in at 3, and at 3 they said it would be 20 minutes before a room was cleaned. An hour later they said they still needed 20 minutes. I left and asked if I could get a refund and they said yes, never got a refund..
Business response:
Dear Guest, Thank you for taking the time to share your concerns. Please know that your experiences do not align with the standard of service we strive to maintain. We will address your comments appropriately, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Sincerely, Hotel Management
Honestly, was extremely taken back by the cleanliness of this establishment. It was convenient because I finished procedures late and just needed a place to rest for the night. There was toilet cleaner hardened inside the toilet, hair all in the shower and on the shower curtain, used towels and rags left in the bathroom as well as a cockroach on the towel. Super unimpressed and I won’t be back.
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you had. We understand how important cleanliness is, and we're truly sorry that the condition of your room was unacceptable. We will be addressing these concerns with our housekeeping team to ensure this doesn’t happen again. We deeply regret that your stay was less than satisfactory, and we truly appreciate you bringing this to our attention. We hope you’ll allow us the opportunity to make things right in the future.... read more
W
Business response:
Dear Guest, Thank you for taking the time to rate our hotel. We sincerely apologize for any inconveniences you may have experienced and look forward to the opportunity to ensure a more seamless and enjoyable experience during your next visit to the city.Sincerely,Hotel Management
The floor was filthy. The bathroom has something red all over the floor. I was supposed to have had a sofa in the room but didn’t. Had to ask twice to get a pillow. There were none on the bed. The bedside lamp didn’t work. The plug in didn’t charge my phone so I guess it didn’t work. The outside lighting is bad
Business response:
Dear Pat, We recognize the significance of making a positive first impression, and we understand that fresh, clean, and well-maintained accommodations are essential for establishing an inviting atmosphere for our guests. We have taken serious note of your experience and have promptly brought this to the attention of our relevant team members for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seaml... read more
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.