This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
had roaches and bedbugs!!! We left the guy working the desk was real nice called his manager immediately and we were refunded. We had a wasted trip
Business response:
Dear Ashley, We sincerely apologize for the distressing experience you had during your visit. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. We are taking immediate action to address it, including thorough inspections and treatments by professional exterminators. Your input is invaluable to us, and we thank you for bringing this to our attention. We wish you all the best for your future travels.S... read more
Property advertises a swimming pool and although they have one, it hasn’t been operational in over five years. Additionally the property was out of promised items like pots to cook with, dishes, and even toilet paper. Under the bed there was garbage and a Vape. I’m just glad I found it and not my children. Plus the 2nd floor reeked of pot several times during our stay. Wouldn’t recommend this place to anyone.
Business response:
Dear Julie, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
As soon as you entered, the hotel felt dirty. The hallways smelt, there wasn’t anything that felt clean about my stay.
Business response:
We apologize that you felt that way and endeavor to ensure that no one else has that feeling.
Business response:
We apologize for the poor experience. We hope that you give us the opportunity to improve upon our service to you.
Bad reviews The bathroom was outdated and looked dirty. The tv remote was missing the back cover. No towels I had to ask for them.
Business response:
Dear Charles, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.