This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is in great need of updating. Very rundown. Carpets soiled. Room very run down.
Room smelled like dog urine The room was big and I liked the set up. But my room smelled so bad of dog or cat urine. Under my sink there was black mold I took pictures. Thank goodness the last night they moved us to a better room. I paid For 3 nights in a mold and urine smelling room. Not to happy about it.
Don't do it Had to have staff come to the room to clean mess off the toilet and edge of the tub. And after half a bottle of febreeze, the room still had a STRONG smell of Chinese food. Sorry I went there
Business response:
Thank you for telling us about your experience. The situation you described regarding the condition of your room is truly regrettable. We will work with our housekeeping staff to ensure all rooms are cleaned thoroughly and smell fresh prior to our guest's arrival. Thank you again for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
The roomed smelled of urine, the chairs were heavily stained, and the sofa was smelly and dirty.
Business response:
We received a copy of your review, and would like to take a moment to personally respond. The situation you described regarding your room is unacceptable. Please accept our most sincere apologies. We will retrain our housekeeping staff to make sure we are deep cleaning each room and ensuring that they smell fresh prior to our guest's arrival. Thank you again for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Do NOT book here! We reserved 2 NON-smoking rooms at this hotel for our family that included 2 young children. We assumed that the lady that was checking us in was giving us non-smoking rooms. Going up to our rooms, the elevator was slow and the door didn't work right. The smell of the hallway was nasty. We get into the one room. It was hot, muggy, and STINKY. The second room was the same...awful stale smell. The bed was loud and uncomfortable. There were cigarette burns in various places of the room. As we try to sleep, the... read more
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Maybe the worst I have stayed in Based on number of stars for OKC hotels this one seemed like it would be one of the better ones. Outside looks good. Inside is terrible. Something had spilled on elevator floor and not cleaned--that was a clue. When I got to the third floor the hall was thick with cigarette smoke. My "no smoking room" reeked of cigarette smell--imagine an old casino. When I called the front desk I was told part of that floor was smoking and they couldn't control people smoking in that room. When I asked for a... read more
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed that your room had a smoke odor, and that you received such unhelpful service from my staff. Please accept my apology. To prevent this from happening again, I will be working with my staff to better enforce our non-smoking room policy as well as reviewing our customer service standards with them. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide y... read more
It was a place to spend the nite Bed had pretzel crumbs on it. Floor had not been vacuumed. No wash clothes in the bathroom. Bed was broken! Obvious lack of attention at this place.
Business response:
Your review for our hotel was recently brought to our attention. We are very disappointed to hear about the conditions in your room. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. Thank you again for your feedback; it will help us to continually improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Never will use this hotel as an overighter. I was very disappointed with the selection Hotel's .com reccommended for me since the one I wanted to stay at was full. Definitlely not a place for an overnight stay. First room we walked into was dirty. Still trash in ttash cans and debris on the floor. The desk clerk was very kind to immediately switch us to another room. It was much better. After we got into our room, i looked for the ice bucket. Hotel has no ice machine . Really? No continental breakfast. Just a grab and go. Gu... read more
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,147 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.