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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets looked old
We were a late arrival, around 12:30 AM. The front desk clerk took almost 30 minutes to check us in. The room that I reserved was not available. When I finally got to my room the beds were not made and there was food on the table. It appeared that someone was occupying the room. I went downstairs to inform the clerk and get another room, but, she was nowhere to be found. I tried calling the hotel but the number sent me to the reservation line. The person on the phone recommended that I find the laundry room as they usually d... read more
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Didn't seem to know what she was doing We arrived person at front seemed lost our room wasn't ready waited for an hour. Than after getting room they tell us pool is not in use. Later that day we notice our beds have a lot of hair under blankets and toilet is nasty. I don't think they clean they probably just made the beds
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies for the service issues and room conditions you experienced. To make sure this does not happen again, I am addressing this situation with our entire staff to make sure we are reviewing our check-in procedures as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope you will give us the opportunity to provide you with a better sta... read more
Too expensive for us Check in was good. The room we were first put in had a bad infestation of small black ants. Were all over the nightstand and one of the beds. Only 1 trash can for a room that has a kitchen. We were moved to another room right next door. No bugs, but the pull out bed in the couch was broke and had a very stained mattress. The breakfast wasn't much to talk about. I definetly would NOT recommend this hotel to my family an friends, hell wouldn't even refer my enimies here!!! For the quality of the hotel, it ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will share your feedback regarding our grab-and-go breakfast with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will g... read more
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Would not recommend for even one night. Google says this place is permanently closed and it should be.
Business response:
We always appreciate it when a guest makes a decision for our brand and our property. Thank you for taking time out of your busy schedule to choose us. If you are ever in need of our services please don't hesitate to contact us. We are here for you.
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.