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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Recommended if Needing Accessible Room Requested accessible room when I booked. Upon arrival was advised that there were no accessible rooms available. I was travelling with my Mother (in a wheelchair). We wound up on the 2nd floor. She got stuck in the bathroom because there were no rails, fell, etc. because it wasn't accessible. It was a very difficult night. Also, loading in the room, I had to pull her (in her chair) through double doors (doors were not automatic). Would not recommend this place if you're travelling w... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Brandy, on behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Rif/Raf hanging out all over and outside hotel. Loud slamming doors all hours of day/night. No “grab & go” breakfast even though advertised.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our breakfast offerings and noise issue you experienced in your room. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
There were multiple domestic disputes between a couple in the hallway throughout the night that involved shouting and foul language. It was very difficult to get any sleep.
Business response:
David, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Dirty room The room was really dirty. There were strings and trash all over the floor. There was something crumbled all over the kitchen floor underneath the table. The bathtub had hair in it and there was hair all over the room. I wish I had known I could submit pictures on here. I sure would have taken some. When I complained to the front desk, the girls' solution was that she would clean the room after I left the next day.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Extended Stay turned extremely dissappointed DIIIIRRRRTTTTTTYYYYYYY room. Lackluster service; locked out upon arrival even after calling several hours in advance to alert the front desk of a later check-in. Then had to wait several minutes for someone to unlock the door. Overcharged AND charged twice. Took 6 days to get a refund of the overcharge. Felt disgusting after spending the night but was stuck after arriving later than expected. Stains everywhere including blood and snot on sheets and walls. Fire alarm was disconnect... read more
Business response:
Jenna, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns with the entire team and ensure we take actions for improvement. We obviously have room to improve and I assure you we will. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
Bad experience!!! Ghetto! Alarms went off multiple times. Pot smoke through the halls. For a non-smoking facility it has smoke smell everywhere. Trash in the stairways, sticky floors. I should have taken pictures,
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not satisfied Upon arriving to room, noticed that trash had not been emptied. Contacted attendant and she stated that she would be by to get trash. Well, two hours later, I was taking trash to her. Also, went to ask for an extra pillow, she stated that she was out. With this being an Extended Stay, would have thought that with the kitchenette, cabinets and drawers that there would have been dishes or silverware in them. Well none was present.
Business response:
Joe, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Please be informed, our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another opportunity ... read more
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.