This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Phone didn’t work in the room, no stopper for the sink, no dishwasher detergent, ran out of wash rags- they had no clean ones, WiFi wasn’t very good. Needed to be updated. Halls smelled like smoke. Continental breakfast was horrible. No coffee maker in the room.
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. We always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our ... read more
No room at the Inn..... Booked online and when we arrived were told there were no rooms available. A little disappointing when you are travelling late at night and are ready to go to bed.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The hotel staff didn’t even know if they had a room for me. When he finally found one he was trying to charge me a different rate than that which I booked. After getting all that settled he gave me the keys and the room was dirty. There was hair on the telephone, trash on the floor, the stove was dirty, the cabinets had crumbs in them, and there was food in the sink.
Business response:
Minnie, thank you for evaluating your stay. We are sorry for the issues you experienced upon arrival with your reservations and that your room had the cleanliness issue. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that such problems are never repeated with our future guests. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Horrible First time using Travelocity won’t do that again. I picked this hotel extended stay oh my. Check in was a 3 got there the room wasn’t ready for another 2 hrs. Then go back and the said they overbook and didn’t have my room. Then she was like my bad I found it. First night I need extra towel go to front desk ask rolled her eyes and went to the back. Then my room didn’t have carpet so sent my son for a broom being nice to clean my room a least and she told my son really again. I will not be staying at any extended sta... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Expefia iver booked the hitel so we didnt get the room we were supposed to. I said we would taje another room and fiund it hadnt been cleaned yet and it was 5:30pm. The second room seemed ckran at first but the sleeper sofa mattress had blood on it, plus there werent any linens for it. Also trash under it.
Business response:
Karen, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Is this place shutting down? We chose Extended Stay to get the kitchenette. Yet it wasn't stocked-AT ALL-when we were told it had the minimums. Booked the room for two adults but only had one bath towel and washcloth. Pillows were practically nonexistent.
Business response:
Thank you for being our guest. We are sorry that our suite and its amenities were not to your expectations. Being an extended stay, our guests often bring their own personal amenities. However, these items are always available at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items on request. We sincerely apologize that hotel policies were not explained to you upon arrival. Thank again, and we hope to welcome you b... read more
Wont be a Repeat Costumer I booked thru Hotels.com got there and all seemed to be great with check in, but thats where it stopped was given a room that already had someone in it, what a surprise when we open the door! The desk clerk then got us a different room, one that we discovered wasnt ready for guests. We had to go get towels because there werent any. But the worst part was we walked into a nonsmoking room and it smelled of a smoking break room it was horrible. Now as I am checking my bank statement I have discovered I... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Since this is an anonymous review, we request you to contact us so we can review the charges and assist you further. We look forward to hearing from you soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible service. Extremely dirty room.
Business response:
Roy, thanks for taking the time to post a review. We apologize for the cleanliness issues you had in your room. We have asked our housekeeping staff to make sure this suite receives a deep clean to ensure our future guests never experience the same. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.