This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com messed up again Housekeeping never touched our room even though there are signs stating they no longer have to not disturb signs so that the hotel can always stay clean and sanitary. The kitchen items available to use were scarce so we couldn't cook most of the food we bought. The next morning we head down to enjoy NO continental breakfast as advertised. We were told they ran out of everything and no one has bought more. The front desk staff was so friendly and went out of their way to help when hotels.com overboo... read more
Business response:
Amanda, we apologize for not explaining our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will be sure our front office team communicates this more clearly going forward. Your feedback regarding lack of kitchenware is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give u... read more
This was the worst hotel I’ve ever stayed in. Upon arrival they couldn’t find my reservation. Finally got to my room and there were pubic hairs in the tub. The guy at the front desk told us there was no housekeeping unless we stayed for more than seven days, so we had to bring our towels down to exchange them for clean ones. We found that there was no blow dryer in the room and only two pillows. We asked for another pillow each and a blow dryer. We were told by the hotel clerk that they don’t do extra pillows or blow dryers.... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Thanks for nothing I didn't get to check in bc there wasn't anyone there and yet you still took my money off of my card
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel staff were very nice but my overall experience staying here wasnt as great.
Business response:
Thank you for taking the time to evaluate your stay. Although we are happy to know you liked our courteous associates, we are sorry for not being able to meet some of your expectations. If there is anything we could have done to improve your experience, please let us know. We look forward to your next stay with us. Sincerely, Hotel Management
Absolutely disgusting
Business response:
Daniel, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Uncomfortable bed, constant smell of marijuana, hotel staff didn't seem to ever want to do anything, never at the desk.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
We've stayed at an Extended Stay before in a different state, but found the experience at this location to be disappointing. There was a Staff employee at the end of our hall putting his pants back on , very strange/scary . Had to go and ask for the bedding for the hideaway and staff was behind on laundry so no flat sheet Asked for a non-smoking room , opened the door to our room and you could smell the very strong smoke odor . I do not feel like we should have to ask for bedding it should be taking care of before arrival or... read more
Business response:
Ricky, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Sucky breakfast It smelled like cigarette smoke
Business response:
Bobby, thank you for providing your feedback. We are sorry for your disappointment with our breakfast choices and for the odor issue you had during your stay. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.