This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel stunk, literally. Bad odor throughout. Toilet and feces blocking the flush (obviously not cleaned). Ran a wet washcloth over floor in kitchen area and the white rag turned black.
Business response:
Dear Barbara, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of comfortable accommodations; we apologize that your stay did not meet our standards. We are grateful for your notification and will take immediate action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management
This property was so unclean. The floors in the room were sticky, there was no blankets or pillows on the bed, there was marijuana odor all in the room, building, and parking lot. When I drove into the parking guests were sitting in their car’s trunks drinking beer. Very unclean and unsafe environment. Did not stay. Checked in and then right back out. Do not recommend.
Business response:
Dear Ellery, Thank you for choosing our hotel and leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment; therefore, we are disappointed this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
When I arrived to check in I had been traveling for several hours and asked if i could be directed to the bathroom. I was told the hotel didn’t have public bathrooms. I was there as a guest to check in but ok… The woman at the desk, very not friendly took her time checking me in with obviously no awareness that I just asked to use a restroom. I got upstairs to the second floor headed to mh room. The entire hallway smelled of cigarette smoke. My room however seemed clean. I wasn’t there 5 minutes and heard two large dogs bark... read more
Business response:
Dear Teri, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunit... read more
Great location but poor maintenance upkeep and in need of repairs. Friendly staff but dirty rooms that need cleaning abd in bad repairs. No shower curtains and bed sheets with cigarettes burns.
Business response:
Dear Keith, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burn marks on the bedding and curtains. In response to your feedback, we will instruct our housekeeping and maintenance team to review the room and work on the areas mentioned for further improvement. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptio... read more
SMELLS horrible Nasty, toilet backed up and rooms smell horrible. Not like the other nice extended stays I've stayed at.
Business response:
Dear Chelsey, Thank you for posting a review of your recent stay. We genuinely apologize for the issues you experienced with your room and bathroom and appreciate you bringing this to our attention. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is resolved. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next v... read more
Staff was rude and unfriendly.
Business response:
Dear Robbie, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.