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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed The outside looked like old army barracks. The inside was not much better, and there was a musty smell throughout the facility. The continental breakfast was granola bars, small muffins and coffee. Can't really think of a bright spot involving this stay.
Business response:
Brian - Thank you for your review of our hotel. I am sorry to hear that our grab-and-go breakfast did not meet your expectations. As we continue to make improvements to this offering, we will keep your feedback in mind. I also apologize for the odor you smelled. This is something that our maintenance staff has worked to correct. T Thank you again for taking the time to give us feedback.
Needs updates and a thorough cleaning! Sadly, I was not impressed with Extended Stay NW Expressway in OKC. First, they didn't have the room we requested. It took twenty minutes to even find our reservation, only to be told they didn't have that room due to "maintenance" issues. I was grateful that they offered two queen rooms instead - so the three of us found a place to sleep after all. I also appreciated that they offered these two rooms for the price of the one we reserved. However, upon entering our rooms, after walking ... read more
Business response:
Natalie - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the booking issues during the check-in process and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our reservations policy and cleaning procedures to ensure your experience is not repeated. Your comments are greatly appreciated and it will help us in our efforts to continually improve our hotel. We do hope that you will return to our hotel, or any o... read more
Construction & noise There was construction in the main area well past 11:30PM and only when I ask how long, ( they said till 12:30 am) it finally stopped. then about 2AM there was very loud talking at the front desk. sounded like the front desk clerk and guests.
Business response:
I appreciate you bringing your experienced to our attention. I’m so pleased to learn that you enjoyed our convenient location. Still, I sincerely apologize for the noise levels during your stay. In response to your feedback, I will meet with the staff to review our guest protocol and maintenance policies to ensure your experience is not repeated. Again, thank you for the comments. We hope that you will give us another chance to provide you with a better stay in the future.
Looks good from the pics The room smelled like an old ashtray. It reeked of stall smoke. The towels, bed linens, everything even though it was supposed to be a non-smoking room. The smoke detector had been disabled. The floor was so sticky that our shoes stuck has we walked in.
I'd rate them a zero if I could. Waited 15 minutes before I could check in while the girl at the front desk chatted about all her tattoos, our nonsmoking room reeked of cigarettes, smoke detector dangled from the ceiling clearly not working, ketchup or some sauce splattered all over the walls, blood stained sheets, among many other issues. When I asked the girl at the desk to have our room cleaned she said the housekeepers are gone for the day! I was truly amazed by my experience here. I of course, did not stay there.
Business response:
Lola - I appreciate you taking the time to write a review of our hotel. I am sorry that you had to wait to be checked into your room. As well, I apologize that the smell and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing these issues to our attention. I hope that you will stay at our hotel, or any of our other brand locations in the future.
Very dirty and unkempt facility! The photos on Expedia did not represent the condition of the hotel at all! The carpet was stained and coming up in places. The comforter had a dark red stain on it, so had to ask for a new blanket and slept with only the sheet and blanket. The towels were stained from previous uses. We felt so dirty here that we didn't even take off our shoes except to shower before bed. I guess the moral of the story is you get what you pay for here.
Stay Elsewhere This non-smoking room smelled like smoke due to the poor ventilation. People in surrounding rooms (presumably smoking-designated rooms) smoked all day/night and the smoke filled my room almost completely. There were stains all over the carpet, the elevator hasn't been cleaned in days or longer (the same candy wrapper that was in one corner when I checked in was there when I checked out 2 days later), the walls were paper thin, and the "continental breakfast" was the most meager I've ever seen.
Business response:
Brian – The feedback provided in your review is much appreciated. It upsets me to hear that the elevator was not cleaned according to our standards. Also, I am sorry to hear that your room smelled like smoke. I will be addressing your review with our housekeeping staff to ensure your experience is not repeated. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be helpful as we continue to improve our breakfast offering. The staff and I appreciate your review, as it will on... read more
I COULD NOT EVEN GET A ROOM!! I BOOKED THE ROOM ON EXPEDIA AND WHEN I GOT TO THE HOTEL, A WOMAN WHO SAID SHE WAS THE CLEANING LADY AND DIDN'T KNOW ANYTHING ABOUT ANYTHING WAS THERE. SHE SAID THE MANAGERS HAD JUST WALKED OUT AND WERE NOT THERE AND SHE DIDN'T KNOW WHAT WAS GOING ON. I CALLED SEVERAL TIMES BEFORE I ACTUALLY GOT TO THE HOTEL AND ALL THE NUMBERS WENT TO THE FAX MACHINE. ONCE I GOT THERE AND WAS TOLD I HAD NO PLACE TO STAY, I CALLED EXPEDIA AND A CSR NAMED THOMAS TOOK MY COMPLAINT. HE TRIED TO CALL EXTENDED STAY O... read more
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.