Extended Stay America - Oklahoma City - NW Expy.

Lorraine 

on Expedia

9 years ago

Comfortable bed and clean, but nothing else. Toilet needed attn. Flush handle was broken and had to be forced. No coffeemaker in room - unacceptable! No hair dryer in room and none available from desk. No unsweetened creamer available in lobby for coffee - unacceptable!Front desk personnel not visible or responsive. 

Anonymous 

on Expedia

9 years ago

The hotel is hell do not go here. It is dirty and the staff do not clean it is ghetto 

Ann 

on Expedia

9 years ago

The room was nice but had call front desk and ask for toilet paper and cups to drink out of. They keep the coffee pots and other things at front desk. You have to buy your own coffee and filters and for what started out as a 2 day stay and turned into 5 it was not worth it. Every time I needed something from the front desk I would have to go looking for them because they didn't answer the phone or weren't within hearing distance of the phone. The outside door to the parking lot on 1B works sometime and then sometime it doesn... read more

Ryan 

on Expedia

9 years ago

Dishonest hotel Made a reservation at this hotel - when I arrived was told by the front desk that despite my confirmed, pre-paid reservation, no rooms were available. Front desk agent assured me that they would credit back reservation and apologized for the mistake. The charge on my credit card was never reversed. Called hotels.com and they were very helpful, unfortunately, the hotel now claims that I was a "no-show" and completely denies that they were the ones unable to accommodate my reservation. Since I was forced to boo... read more

Anonymous 

on Expedia

10 years ago

Disgusting Walked into the first room we had and had to do a quick change but the room was disgusting, bed was unmade, looked like their were gross people who stayed there the night before. 

Amy 

on Expedia

10 years ago

Very Rude Check in went well, but everything after that was a disaster. We noticed that the phone receiver was missing. The toilet also stopped up on us. On our way in the morning we told the front desk about our missing phone receiver and stopped up toilet. She wrote a ticket and assured us that it would be taken care of. We returned 10 hours later and it was obvious that the room had not been entered. Toilet was still stopped up and no phone receiver. I went downstairs (because I can't call from the room)at the front desk ... read more

lou 

on Expedia

10 years ago

Nasty!!! We had to stay in city due to our son being admitted into hospital in the area the first room the hotel tried to give us was filthy. Urine was dried onto seat of toilet, food crumbs on cabinet surface not sanitary at all. It was already late when we booked the room so went back downstairs she gave us another room which was cleaner. Would had left all together but tried to get a hotel for an hour and wanted to be close to hospital where our son was located. Never will we stay here again.