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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hot Trash absolute worst Extended Stay. arrived to cops kicking out a crazed young man. Hotel staff loud and rude. outside doors didnt lock. broken liquor bottles at the bottom of stairs. room was unkempt and hardly could b called clean. it was close to my event and i was too tired to find another. will NEVER NEVER NEVER DO EXTENDED STAY AMERICA AGAIN!!!!!!
Business response:
Joey , our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
it was horrible! there was no one at front desk for a hour to check people in! the people were very rude
Business response:
Sharon, I am extremely concerned to read your comments and apologize for our staff being rude to you. I know our team genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
DON'T STAY THERE THEY DO NOT DESERVE ANYONES BUSINESS, I CERTAINALY WILL NEVER BE BACK!
Business response:
Larry, we are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
$100 DEPOSIT - AVOID Be aware: they charge a $100 deposit cash or major credit card even though you've booked through hotels.com. Thankfully, I was able to cover this but considering the state of this property a $100 deposit is outrageous. Rooms were supposedly non smoking but still had old cigarette odor. Service was surly at the front desk. I won't be back.
Business response:
Thank you for your feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments have been shared with my team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Budget-friendly hotel but lacking amenities This hotel did not meet our expectations but the staff was helpful and accommodating. The overview of the hotel indicated that the rooms would accommodate six people. We were disappointed to find only two double beds in each room and no sofa beds or roll-aways available (we were there with a group of girl scouts). There was no shampoo, conditioner, or hair dryer in the bathroom. One of our groups found a lost pair of underwear from a previous guest under the bed in their room. The ... read more
Business response:
Thank you for being our guest. It’s nice to know you liked our associates and convenient location, but we sincerely apologize for not living up to your expectations. We are always looking for ways we can improve, and we will take your feedback into account. Please know, our long-term guests often bring their personal items to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We are sorry if we didn’t communicate this during check-in. We reg... read more
Hotel staff gives out names and room numbers of guests to complete strangers. Housekeeping will bring total strangers to your room and provide them with a ruse to gain access to your room.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Wouldn't know how it was as they oversold our room We called to let them know that we would be checking in late. When I called back to let them know we were on our way the person at the front desk informed me that our room has been giving away due to them overselling the rooms. When I inquired how they could do that seeing as how the room was already paid for, I was told that the person at the front desk didn't personally do it, and he couldn't do a single thing for me. He also let me know that he wasn't going to take any re... read more
Business response:
Nate, I truly appreciate your taking the time to provide feedback, and I am sorry we were unable to accommodate you despite your reservation. We offer no excuses for this mix-up and I apologize for the inconvenience. We are reviewing the situation as a training tool to improve our procedures and service. We understand the frustration and truly hope you will offer us another opportunity to make to up to you. Sincerely, General Manager
Bait and switch--room, breakfast, customer service Our reservation got lost, evening clerk was LOUD and racist. She escalated every customer with any issue (she seemed to be intentionally frustrating people instead of attempting to resolve the issues), she only greeted people of color. We spent two hours in the lobby while she yelled at everyone including the reps at Hotels when we were trying to get our reservation back. We had asked and paid for a king bed, but ended up with a full size bed. The breakfast, was pictured to ... read more
Never again Bed was very uncomfortable, room had a bad smell & overall didn't feel, look or smelled clean. No trash can in the restroom, no toilet paper in the roll. Smoke decorator hanging from the ceiling.
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.