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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’d pay more money for somewhere else The first thought that ran through my head when I opened the door was “old” it smelt old, it looked old and just made me feel it’s not maintained well at all. It was cool they have a kitchen, I stayed there for 4 nights and they have a lot of food and grocery places next to it but house keeping didn’t come and check on the room once. The front desk people were not friendly; when I first checked in she had a look like “what’s this guy doing here” this is a hotel I wouldn’t recommend to an... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
terrible had a pet and after reserving room and driving whole day hotel annonced "no pets". Go out fi d another pet hotel (at night in Oklahoma). Manager was terrible interrupting and very rude
Business response:
We are sorry for the issue you experienced at the time of check-in and regret the poor service you received from our front desk team. Your comments have been shared with the team involved. Also, we are sorry for the inconvenience you had due to our hotel policy. We are reviewing your situation to see what went wrong so we can avoid this going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty and smelly. Elevator smelled of sour milk. There were cigarette butts everywhere. The bedspread had glitter all over it. The hotel in general was very rundown and filthy. I would never stay there again.
Business response:
Tania, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Great location, horrible room Staff was very nice, walked in to the room and it smelled like someone had just got done smoking. Found cockroaches in the bathroom. Bed was very uncomfortable. Hotel is a good location next to all the places you would like to shop. Will not be staying here again.
Business response:
Hillary, please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. On a positive note, we are glad you liked our location and courteous service. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Never EVER stay here. EVER! This was an absolutely horrible experience. I booked a night at this hotel, and upon arriving was told that there was a $100 deposit per night for incidentals. I brought up my reservation confirmation to the desk attendant that said EITHER a valid credit card OR a $100 cash deposit. She did not honor this and kept stating that what I had was incorrect. I left the hotel, contacted Hotels.com and was told to call back after 7am the next morning for my refund. Called back, and they contacted the hote... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Our front desk is available 24/7 to assist you with any queries you may have. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide yo... read more
Business response:
Anita, on behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Quick overnight My arrival at 11:50 seemed to upset the on call attendant. Published late arrivals were ok until midnight but the door was locked after 11:00 pm and the attendant didn't seem too happy about having to unlock the door and check me in. The room was ok and I went right to sleep but a barking dog in the room across the hall started about 5:30 am so I was gone before the breakfast "grab and go" was available at 6:00.
Business response:
Jim, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Great Customer service BUT Customer service was outstanding Unfortunately the resin we needed it was we found food in the bed of the first room Woke up the next day to ants on our nightstand
Business response:
Patricia, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hosp... read more
Thought it would be nicer Smelled. Dogs in the hall. Free Internet a joke. Bad tv selection. This is a 1 star place at best.
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry for the issues you experienced with our facilities and the odor you encountered. Your review will be taken as a tool to ensure that all procedures within our maintenance and housekeeping departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.