Extended Stay America - Oklahoma City - NW Expy.

Teena 

on Expedia

8 years ago

NO WIFI. NO CUSTOMER SERVICE. TOWELS LOOKED DIRTY. 

christopher 

on Expedia

8 years ago

Poorly Managed Hotel The hotel is poorly managed and poorly staffed. The first room they gave me was occupied by another guest. I walked in on a man laying in bed watching tv. They told me it wasn't their fault that the database didn't update. After I got my room I took a shower and found out there were no towels in the room. I never did find housekeeping so I had the pleasure of air drying, all the while hoping the database didn't seen one of the overbooked guests to my room. I later saw them turn away multiple guests after... read more

alisa 

on Expedia

8 years ago

Not a happy Customer!!! Overall the hotel itself wasn't that bad, it was the cleanliness of the room was nasty. Expedia said it had a fitness room but it didn't. The room smelled awful along with the hallways. I had to ask for cleaner, dust rag and carpet/room freshener as soon as we got there because it was so bad. I was very disappointed! 

Anonymous 

on Expedia

9 years ago

WORST hotel ever and Price ridiculous Worse ever . The air condition was so loud hard to sleep with noise.The hotel did not accommodate my reservation. I reserved a room with 2 queens that could not handle and gave me individual rooms. I had a minor with me how could I send her to a separate room. They did not offer any credit or did not offer any refund. I would never recommend this hotel. Rude and unprofessional 

Marvin 

on Expedia

9 years ago

stayed 3 nites, only one room service 

John 

on Expedia

9 years ago

Roach motel only worse Filthy. First room had dip spit all over the inside of the bed comforter. I was moved to another room just as bad. Dirty finger prints all over the bathroom door, stove, and refrigerator. Pepsi can under the bed and an awful odor. Air conditioner marginally worked. Had previously had no issue with late checkout but when I reminded the front desk as instructed I was basically yelled at by the clerk. Worst experience ever and nothing will bring my business back here. 

Softball fan 

on Expedia

9 years ago

Terrible, Smelly Hotel My big mistake was letting my husband select the hotel as he would be there longer than me. We booked a king bed which we didn't get. But the biggest issue was the smell. This was a non-smoking room that smelled of stale smoke. My husband is banned from hotel selection and this chain will never be considered again 

Stephanie 

on Expedia

9 years ago

Really? I could have found a box on the side of the road in better shape. If my expectations had been lowered by half, this hotel still wouldn't have been able to reach that. I want a refund.