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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible, Smelly Hotel My big mistake was letting my husband select the hotel as he would be there longer than me. We booked a king bed which we didn't get. But the biggest issue was the smell. This was a non-smoking room that smelled of stale smoke. My husband is banned from hotel selection and this chain will never be considered again
Business response:
Thank you for your recent review of your stay. We pride ourselves on being able to provide a great hotel for a great value. We are very disheartened to hear that your room did not have a fresh and clean smell. Our mission would have been to provide you with an alternate room that was up to our high standards when you reported your concerns to any member of our team. Your comments were reviewed by the staff, and we will ensure that our protocol of a 2 person inspection per room is completed to ensure your experience is not re... read more
Really? I could have found a box on the side of the road in better shape. If my expectations had been lowered by half, this hotel still wouldn't have been able to reach that. I want a refund.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Comfortable bed and clean, but nothing else. Toilet needed attn. Flush handle was broken and had to be forced. No coffeemaker in room - unacceptable! No hair dryer in room and none available from desk. No unsweetened creamer available in lobby for coffee - unacceptable!Front desk personnel not visible or responsive.
The hotel is hell do not go here. It is dirty and the staff do not clean it is ghetto
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The room was nice but had call front desk and ask for toilet paper and cups to drink out of. They keep the coffee pots and other things at front desk. You have to buy your own coffee and filters and for what started out as a 2 day stay and turned into 5 it was not worth it. Every time I needed something from the front desk I would have to go looking for them because they didn't answer the phone or weren't within hearing distance of the phone. The outside door to the parking lot on 1B works sometime and then sometime it doesn... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals and providing each guest with professional customer service. Thanks to your feedback, we can co... read more
Dishonest hotel Made a reservation at this hotel - when I arrived was told by the front desk that despite my confirmed, pre-paid reservation, no rooms were available. Front desk agent assured me that they would credit back reservation and apologized for the mistake. The charge on my credit card was never reversed. Called hotels.com and they were very helpful, unfortunately, the hotel now claims that I was a "no-show" and completely denies that they were the ones unable to accommodate my reservation. Since I was forced to boo... read more
Business response:
Ryan - Thank you for your recent review of your stay. I am sorry to hear that we could not accommodate your reservation. Please know that we are taking steps to ensure this does not happen in the future. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Disgusting Walked into the first room we had and had to do a quick change but the room was disgusting, bed was unmade, looked like their were gross people who stayed there the night before.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the cleanliness issues you experienced upon check-in. Your comments were reviewed by the staff, and we will work to thoroughly inspect our rooms before guest arrivals to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.