Extended Stay America - Olympia - Tumwater

Business response:

Dear Stephanie, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. Thank you for choosing us for your visit to the area and also for your valuable feedback. We hope you will give us another try so we can provide you with a more flawless experience.Sincerely,Hotel Management 

Business response:

Dear Kathy, We're delighted to hear you found Extended Stay America clean and appreciated the helpful service from our front desk clerk. We apologize for any inconvenience with your room and noisy neighbors. Rest assured, we'll address these issues promptly to ensure a comfortable and peaceful stay. We look forward to providing you with a restful night's sleep.Sincerely,Hotel Management 

Business response:

Dear Muhammad, Thank you for taking the time to write a review of our hotel. We apologize for anything other than a completely satisfying stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Beda, Thank you for staying at our hotel and for your candid feedback. We are pleased to know how much you liked your guest room. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention. We hope you will give us another ch... read more

Business response:

Dear Kenneth, Thank you for posting such kind comments about our hotel. We're particularly pleased that you enjoyed the cleanliness. We have noted your feedback about noise concerns and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management 

Business response:

Dear Allen, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management