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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t come inside any of the doors but main entrance. Parking was full so had to walk around building each time
Business response:
Dear Ronald, Thank you for your feedback. We apologize for the inconvenience you experienced with the door access and parking during your stay. We understand how frustrating it can be to have limited entry options and parking challenges. Your input is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
While a good deal for traveling with a pet, this property is sadly in need of a facelift. There were stains on the carpet, finishes of surfaces looked a bit scuffed and the hallway carpet didn't look clean. The staff however were very kind and sweet.
Business response:
Dear Alison, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay, and we are glad that you had an overall pleasant stay with us. However, we apologize for any issues you may have encountered during your stay that kept it from being perfect. Please be assured that we will thoroughly examine the concerns you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look fo... read more
Nous recommandons Très bon accueil lors de notre arrivée Très grande chambre avec 2 lits douches, kitchenette avec grand frigo et micro-ondes et 2 plaques électriques Grande salle de bain avec baignoire. Petit déjeuner très light, juste barres de céréale, cafe, thé et muffins. Grande laundry avec machines à laver et sèche linge. Proche du centre commercial Capital Mall à 2 pas d’une station service et d’un Jack in the Box
Business response:
Dear Nelly, Thank you for your kind words and detailed review. We’re delighted to hear that you appreciated the warm welcome, spacious room, and convenient amenities. It’s great to know our location was convenient for your needs. We appreciate your feedback on our breakfast offerings and will consider your suggestions for improvement. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management
Lots of long term people staying here therefore a lot of people just lingering about the parking lot that made me a little more cautious than usual.
Business response:
Dear Kyla, Thank you for your feedback. We understand your concerns about the presence of long-term guests and their impact on your comfort. Ensuring a safe and pleasant environment for all our guests is our priority. We will review our procedures to address your concerns and enhance security measures. Your comments are valuable in helping us improve. We hope to have the opportunity to provide you with a more reassuring experience on your next stay.Sincerely,Hotel Management
Staff was nice places was clean. Didn't like the trash room to take our trashwas very smelling. And bed waa not comfortable. Not very many tv channels
Business response:
Dear Bonita, Thank you for your feedback. We're glad to hear that you found our staff nice and the place clean. However, we apologize for the issues you experienced with the trash room, bed comfort, and TV channels. Your comments are valuable, and we will work on addressing these concerns to improve our facilities. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit.Sincerely,Hotel Management
Staff was very courteous.
Business response:
Dear Randall, Thank you for your kind words! We’re delighted to hear that you found our staff courteous. Providing excellent service is a top priority for us, and we’re glad it made a positive impression during your stay. If there are any additional details you’d like to share about your experience or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back and providing another pleasant stay. Sincerely,Hotel Management
Loud, unsafe parking, understaffed, only 1 working door, no ice machine. Honestly its the best west olympia has to offer, which is sad. It's on the cheaper side and the best value for the dollar in that area. The staff are very friendly. The rooms have a full fridge, stove, microwave and sink. Supposedly theres amenity dishes but they're so scarce i was only able to get a cutting board and a butter knife. The tv doesn't have any apps. Just cable. Lots of homeless and people combing the parkinglot looking for things to steal.... read more
Business response:
Dear Lynne, Thank you for sharing your feedback. We’re glad to hear you found our staff friendly and appreciated the amenities in your room. We apologize for the issues you encountered, including the noise, parking concerns, and the lack of available amenities. We’re working on addressing these concerns to improve our guests' experiences. Your input is valuable to us, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,021 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.