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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is homeless families living in this hotel. And animal urine smells.
Business response:
Dear Kristin,Thank you for sharing your concerns. We sincerely apologize for the unpleasant experience you encountered during your stay. We understand how important a clean and safe environment is, and we deeply regret that the conditions you described impacted your visit. Please know that we are taking your feedback seriously and will work to address these issues with our team to ensure a more comfortable experience for future guests. We appreciate your understanding and hope you will consider giving us another opportunity ... read more
Rooms smelled like urine. Rooms didn't have a coffee pot
Business response:
Dear Antip, Thank you for your feedback. We sincerely apologize for the unpleasant odor in your room and for the absence of a coffee pot, which may have impacted your stay. Your experience does not reflect the standards we aim to provide, and we are addressing these concerns with our team. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Didn’t get a clean room.
Business response:
Dear Tammy, We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with clean and comfortable accommodations. After reading the details of your time with us, we regret this was not your experience. We will share your feedback with our team so these issues do not happen again. Thank you for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us on... read more
Avoid at all costs DO NOT STAY HERE. Although the entire place is supposed to be non smoking, the smell in our room was so strong it was like someone was smoking right in our bathroom. We had to open the windows and use a towel at the base of the door, not helping much. Add to that the noise above was so loud that we were up all night, only able to get some sleep from 4:30am to 7am. Lastly, the smell of marijuana in the halls, drifting in from the crowd of people smoking it just outside, left an odor on our clothes. Very dis... read more
Business response:
Dear Laura, Please accept our apologies for the overall disappointing experience at our hotel. We take pride in providing our guests with a clean, fresh, relaxing environment; therefore, we are sorry for any inconvenience encountered during your stay. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have shared your feedback with our staff so they can rectify this accordingly. We appreciate your patience and hope to have another opportunity to show you the outstanding ... read more
Noisy above my room. Pounding and thumping above 18 hours a day.
Business response:
Dear Anna Marie,Thank you for your feedback. We sincerely apologize for the noise disturbance during your stay. We understand how disruptive this can be and regret that it affected your experience. Your concerns have been shared with our team to ensure better communication with guests regarding noise issues in the future. We hope you will consider giving us another chance to provide a more peaceful stay.Sincerely,Hotel Management
Staff was friendly. People with dogs were very loud all night long. The smoking was right outside the main door. Literally like 5 feet from door. Large amount of people not staying in the hotel just parked on site.
Business response:
Dear Alfredo, thank you for your feedback. While we are pleased to hear you found the staff friendly, we regret the disruptions you experienced during your stay. We apologize for the noise and smoking concerns and understand how they affected your comfort. Your comments regarding parking and property access are being reviewed to enhance guest security and experience. We appreciate your input and hope to provide a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.