Extended Stay America - Omaha - West

Business response:

Thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Kattie, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, we were sorry to learn that you encountered maintenance issues in your suite. We will address this with our team. Our goal is to ensure every guest has a relaxing and comfortable stay, so we thank you for bringing this to our attention. We look forward to having you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for not meeting some of your expectations. Please know every room of our hotel has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have an ice machine on our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you liked our courteous associates, but we are sorry you were not pleased with the condition of your room which led to less than stellar stay. Your feedback for your room will help us improve our future guest's experiences. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

John, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management