Extended Stay America - Omaha - West

Business response:

Thank you for returning to Extended Stay America and taking the time to share your feedback online. It feels good to know you liked our affordable value and were impressed with the courteous service provided by our team. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Laura, thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management 

Business response:

Clint, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Cassie, thank you for your review. Although you liked our courteous service, we are sorry for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Gustavo, thank you for staying at Extended Stay America. We are delighted you had a great time here. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ronda, thank you for your kind review of Extended Stay America. We are delighted to know you enjoyed your newly renovated room and found us to be a great value. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. Although we are glad you liked your well-appointed room, we are sorry for the oversights in it. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management