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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Really old and outdated room was dirty you have to take dirty towels for them to give you clean. Any extras you have to get from desk
Business response:
Dear Eva, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
In O. to stay with a family member post transplant The rooms are old mine was dirty. You have to ask for blow dryer dishes etc. you have to take your dirty towels to desk to get clean ones. They charge 28.50 a night extra for dog. I am staying 15 days at a different hotel it’s 50.00 extra total for my dog.
Business response:
Dear Eva, Thank you for taking the time to review our hotel. We are disappointed we did not provide you with the flawless experience you deserve and regret any disappointment regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Please don't hesitate to reach out to us directly at the hotel if you need any assist... read more
If you enjoy pot smell
Business response:
Dear Barbie, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Staff was very rude & disrespectful
Business response:
Dear Ashley, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for your service issues while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we avoid repeating what you experienced. Thank you again for your candid feedback. Sincerely,Hotel Management
Scam never stayed We have two service dogs nothing in the brochure or on your website said that we would be charged $330 for all dogs and then $10 a day for each dog. The ladies at the counter seem like they’re trying to pull a scam one couldn’t stop chewing the side of her face. We never stayed there. I will not be ever referring anyone to that scam.
Business response:
Dear Lonnie, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better im... read more
I had a bad stay they said the room smelled like cigarettes and weed the room already smelled like that. So the manager charged me $250 off my card.its not right so I'm calling a lawyer Monday morning
Business response:
Dear Willie, thank you for being our guest and for the comments you provided about your recent experience with your stay with us. We apologize for what was understandably an unsatisfactory stay. Our housekeeping staff works hard to give a clean and comfortable environment. We want to thank you for bringing your concern to our notice. Please reach out to us so we can review the charges and assist you appropriately. We hope you will stay with us next time so that we can provide you with a more satisfying experience. Sincerely,... read more
Horrible
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.