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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room stunk and heater did not work. Also carpet looks old and dirty
Business response:
Ahmed, thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Even though that says non smoking everywhere you can smell very bad that people has been smoking. Very noisy rooms, you can hear the showers running or bathrooms flashing 3 room at any direction. The fridge on the room was very noisy as well.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We stayed in a room very close to elevator and it’s too noisy. The room also smells and we requested to change it and it didn’t happened
Business response:
Jose, thank you for taking the time to post a review. We sincerely apologize for the issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality ... read more
I liked how friendly the staff were . I disliked how badly our room smelt upon Arrival and our entire stay. We called down the front desk to let them know our room smelt strong of something like marijuana, and they politely told us they would come check things out. After an hour of waiting my husband went down to see if we could switch rooms but nothing else was available. It also seemed dusty in there which my family is allergy prone to. The room didn’t provide any kitchen utensils inside the kitchen and there were no compl... read more
Business response:
Dear Kiara, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your guest suite. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please also know we have all the kitchenware available upon request at the front desk as well as additional housekeeping services for a fee. Thank yo... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management\
This hotel is very dirty. The lobby was dirty. The elevator was dirty. The room was dirty. There was hair on the pillowcases when we arrived. The desk chair was covered in fur and had holes in it. The desk looked like it hadn’t been wiped down in months. There wasn’t any cups or utensils in the cupboards. The shower was in poor condition and the water did not get very hot. The closet had flimsy shelves, plastic hangers and a curtain as the door.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us another opportunity to provide you with... read more
Not the best hotel but you get what you pay for. Payed for a king size bed and got a full. Everything is old. Expected better.
Business response:
Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nada me gusto Muy sucio Las toallas apestaban No lo recomiendo
Business response:
Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry we fell short in your case. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.