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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Extended Stay America Hotel Orange County - Anaheim Convention Center is located at 1742 S Clementine St, Anaheim, CA. This location is in the Disneyland neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioning box was barely functional, with the cover falling apart, slow draining sink with the scent of sewage, along with the water feeling slimy and carpet not vacuumed well. Staff was friendly and everything went smoothly otherwise
Business response:
Thank you for your stay with us and for providing your feedback. We apologize for the difficulties you faced in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. On a positive note, we are happy you liked our service. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve.... read more
They don’t trust you No batteries in remote, no hair dryer, and no dishes unless you ask the front desk to borrow. If you want fresh towels you have to exchange them at the front desk. This is how much trust they have in their customers. The front desk employees are friendly but the custodial could not care less if you are coming down the hallway or are in the elevator. We were pushed to the side twice to get out of the way because they were not going to stop rolling the carts. Would never recommend.
Business response:
Christina, thank you for posting a review of your recent stay. We apologize for the unusual behavior of our staff and the issues you faced during your visit. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. While towels and linens may be exchanged at the front desk anytime and complimentary. Thank you again, and we hope you will revisit us soon. Since... read more
Great value and location Outstanding staff very helpful. Everyone very concerned with the level of service they provide. Morning is complimentary coffee and muffins. Small apartment size kitchen. Distance to Disneyland by car excellent but to far to walk.
Business response:
Thank you for posting your kind review of Extended Stay America. We are happy you liked our nice location and courteous service. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management
You get what you pay for. Location of the area was great and the free parking was a plus. Very basic hotel. Floors did not look like it was mobbed and during the initial check in I requested new sheets due to the current ones looking spotty. Toilet seat had some pinkish residue on it, could have been the disinfectant they used to clean......I hope. Asked personnel to change the sheets and they were quick to comply.
Business response:
Thank you for choosing us. We are glad you liked our convenient location and that you had a pleasant stay with us. However, we apologize for the inconvenience caused due to the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
I like the conveniency but the bathroom had mildew on the ceiling
Business response:
Sophia, thank you for evaluating your stay with us. We are pleased to know you liked our location and had a pleasant visit. However, we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back so that we can make it up to you. Sincerely, Hotel Management
Amazing and clean rooms, perfect location, friendly staff, no complaints at all
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. Also, we appreciate your comments regarding the excellent service and our ideal location. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Disappointed :( We checked in very late. The toilet had urine on the seat. The floors had not been swept, there was beads from like a bracelet that had broken. The housekeeping is horrible. There is a kitchenette, but with ZERO supplies. You have to ask for extra towels which is fine, except they use really cheap toilet paper, and they give you one roll, and when you need help to get more towels, or anything for that matter... you can never find anyone at the check in counter. I think they are under staffed, and they need to... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding experience that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 4.3 star rating with 2,148 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.