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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Extended Stay America Hotel Orange County - Anaheim Convention Center is located at 1742 S Clementine St, Anaheim, CA. This location is in the Disneyland neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No help The service was not so great. No information given, no directions, no small amenities offered. Breakfast was not explained, no housekeeping offered.
Business response:
Nancy, thank you for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issues you had when staying here. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Hotel was conveniently located near where we had an early appointment Friday. Booked the hotel because of its location and price. Clean room and friendly staff. Could have had more shampoo in bathroom since we were two, not one, but overall... okay. Wi-fi was okay, but always disappointed when a hotel tried to charge you more for high-speed internet. It should be included, no extra charge. Overall, satisfied.
Business response:
Gary, thank you for staying at Extended Stay America. We are glad to know you enjoyed our ideal location and that you also liked your well-appointed suite. We appreciate your suggestion and look forward to your next visit. Sincerely, Hotel Management
Ok for 1 nighter A good overnight location. But noise in parking lot, loud music, drinking, was left unchecked which made me uncomfortable. It took long for security to be found to address the issue.
Business response:
Evelyn, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
We were not in our room much, so many things you might need from a hotel were not used or needed. We did not get any Maid service or new towels for the 4 days we were there, but I just kept the room cleaned on my own. the room was very spacious and did just fine for our needs besides there being no cleaning. The location WAS PERFECT for Disney Land.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and overall had a pleasant stay with us. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and complimentary. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The room smelled like cigarettes in a non smoking room. Upon entering the smell was strong even with the open window.
Business response:
Thank you for being our guest. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Evangeline, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Location was great for what we needed. Price was fair but for a non-smoking room in a hallway that reeked of smoke from beginning to end. Must have had smoking for 30 years before we checked in. So bad. two old office chairs in the room with at least 10 stains on each chair. Breakfast was packages of oatmeal and hot water. Not even bowls to put the oatmeal in, just cups. We went to IHOP.
Business response:
Thank you for reviewing your visit. We're glad our location was ideal for you and that you found us to be at a fair price. However, we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 4.3 star rating with 2,067 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.